POOR SERVICE FROM LINDA MAGARE AT FLIGHT CENTRE BEDFORDVIEW

From the day we booked our holiday through Linda Magare at Flight Centre Bedfordview we experienced issues. On one occasion when we spoke to her on the phone you could barely hear what she was saying as her child was so loud in the background. We had to follow up on our phone calls on numerous occasions as she just did not get back to us. We had to get Flight Centre's support centre involved to get answers regarding our booking. We were not informed about the Covid regulations that has changed and had to inform her of the changes. Whilst we were in Zanzibar we had to hear from another guest that booked directly through Africa Stay that our flight was delayed. Again no notification from Flight Centre or Linda Magare. We had to mail her from Zanzibar to inform her of the delay upon which we had to follow up on the email sent to get the final arrangements just to be informed that additional charges may apply for our late checkout???Again we had to involve the support centre that immediately responded to our mail. Surely it is a travel agents duty to guide their customers through such a difficult situation and not just send a brief mail with new flight details and the fact that there might be additional charges?? She did sent us a mail the next day which we appreciate.. We also informed her of the bad housekeeping at Zanzibar Bay resort (room was not ready upon arrival and they never changed the linen used by the previous guests). Again our mail was not even acknowledged and we had to get the support centre involved. This whole experience through Linda was nightmare