YB
Yolandi B
1 reviews | Active since Feb 2020
03 Jun 2020, 12:03
POOR SERVICE
MANY PHONE CALLS AND EMAILS AND NOTHING SORTED. REQUESTED REFUND. CONSULTANT USELESS SO THE MANAGER HELPED ME THAT WAS MORE USELESS.REQUESTED FEEDBACK NOW AGAIN BUT NOW SHES ON LEAVE. vERY DISAPPOINTED IN THE SERVICE.10 WEEKS LATER AND STILL NOTHING CAN ANYONE PLEASE ASSIST ME URGENT ***
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Flight Centre South Africa's replyOfficial
03 Jun 2020, 12:28Dear Yolandi B
We apologise that your experience has been one of frustration, this is genuinely not what we want for our customer journey. We would appreciate the opportunity to get to the bottom of your frustration.
We are unfortunately unable to view your details on this platform, however we would greatly appreciate the opportunity to assist, if you can kindly provide us with details regarding your experience on customerATfctg.co.za.
~Emily
We apologise that your experience has been one of frustration, this is genuinely not what we want for our customer journey. We would appreciate the opportunity to get to the bottom of your frustration.
We are unfortunately unable to view your details on this platform, however we would greatly appreciate the opportunity to assist, if you can kindly provide us with details regarding your experience on customerATfctg.co.za.
~Emily
Flight Centre South Africa's reply03 Jun 2020, 12:28
Official
Dear Yolandi B
We apologise that your experience has been one of frustration, this is genuinely not what we want for our customer journey. We would appreciate the opportunity to get to the bottom of your frustration.
We are unfortunately unable to view your details on this platform, however we would greatly appreciate the opportunity to assist, if you can kindly provide us with details regarding your experience on customerATfctg.co.za.
~Emily
We apologise that your experience has been one of frustration, this is genuinely not what we want for our customer journey. We would appreciate the opportunity to get to the bottom of your frustration.
We are unfortunately unable to view your details on this platform, however we would greatly appreciate the opportunity to assist, if you can kindly provide us with details regarding your experience on customerATfctg.co.za.
~Emily