1 reviews | Active since Apr 2015
Poor Service delivery
I'm so disappointed with the service I'm receiving from one of the biggest flight company I used to trust, How hard is it for one to get the full refund just the same way i paid in full. it was not my intentions for the lockdown to happen, i had to fight for my accommodation fee now im battling to receive my plane ticket amount i paid. , i mean its's my choice if i want to cancel get a refund or book with another airline. a specific consultant Dineo Moeti from the groove flight Centre tells me i cannot get my refund because the tickets were not booked on a specific airline's website. what **** is that this is not a contract and i did not ask for the lockdown to happen. The whole country went on lockdown and i just feel that its really unfair for one to be told they cant get their money back but should rather keep the tickets open, what if i don't want to then what?
1 reply
wow how ironic, some people get they refunds but other just don't WHAT A WOW!
1 reply
wow how ironic, some people get they refunds but other just don't WHAT A WOW!
We genuinely understand that the effects of the pandemic and lockdown has been devastating and we have made every effort to not lose sight of our customers.
Within the options that are available for refunds, we remain greatly dependent on the re-accommodation policies put in place by each supplier and airline. In the even that airlines are not affording refunds, our hands remain tied.
We would like to however ensure that every possible option has been explored, if you can please share your details with our Customer Experience team on customerATfctg.co.za (AT replaced by @ sign).
~E.M.
We genuinely understand that the effects of the pandemic and lockdown has been devastating and we have made every effort to not lose sight of our customers.
Within the options that are available for refunds, we remain greatly dependent on the re-accommodation policies put in place by each supplier and airline. In the even that airlines are not affording refunds, our hands remain tied.
We would like to however ensure that every possible option has been explored, if you can please share your details with our Customer Experience team on customerATfctg.co.za (AT replaced by @ sign).
~E.M.
Thank you once again for affording us the opportunity to assist. We confirm that you have been assisted and that new arrangements have been confirmed for you. We truly hope that the resolution of the concerns raised and feedback afforded has gone some way in regaining your faith.
We sincerely care about your experience and we appreciate that you reached out.
~E.M.
Thank you once again for affording us the opportunity to assist. We confirm that you have been assisted and that new arrangements have been confirmed for you. We truly hope that the resolution of the concerns raised and feedback afforded has gone some way in regaining your faith.
We sincerely care about your experience and we appreciate that you reached out.
~E.M.