Poor Service

The service received from Flight Centre Canal walk was so unprofessional. I made a booking for my employer to Mauritius, under circumstances we had to cancel and requested a refund from the airline to make a new booking for earlier to another destination it was told that the agent was very busy at the moment. If forced me to make use of another travel agency and we got excellent service. The request was submitted and refund logged. Until today I am still waiting for the refund... and feedback as promised numerous times.