Poor service and incompetence

I am not one for complaining nor criticism regarding any disservice whatsoever.

I felt i had to write this email to notify you and your staff of the poor service i received and definitley would not recommend the service of your facility to any one i come into contact with.

i work as a medical doctor in my community. I have booked a 9 night greece package from N1 city store for my girlfriend and I for october 2017. I recently went to cape town as your service consultants ensured us that our documentation was in order. Only to get to the VFS visa centre and be turned away and have our documents decline because of lack of information on our travel voucher which we received from flight centre. We sent various emails and telephonically requested to be sent a more detailed voucher for our accomodation because we realised the information on the voucher was minimal, we kept being reassured that the current voucher would be fine and would be accepted. And clearly this was not the case.

We travelled overnight by motor vehicle from port elizabeth to attend the visa interview in cape town. And after raising this with the in store manager we were told its not their problem and theres nothing they can do.

The complete and utter lack of remorse from everyone involved was dissatisfying to say the least and no compromise was even offered for the incorrect documentation received from your side.

I have read the customer information, risk stratification and disclaimer and believe that we were not in breech of any of the contract specifications and we feel disheartened by the service we received from everyone at flight centre. We had to travel back to port elizabeth and have the whole process delayed and rescheduled due to your incompetence.

This has been to worst service i have ever received and i would like to make it aware to you and your staff that your customer care service and instore customer relationship is of poor quality.

It upsets me greatly to be typing out this email because i do believe a job can be stressful at times and people generally do offer to give their best service. But in this regard i felt no attempt nor any understanding and empathy from anyone whom i contacted regarding this matter.

I shall not be recommending this agency to any one in future as i would never find it acceptable to put anyone through what you have put us through.