sS
sowetodiva S
1 reviews | Active since Oct 2016
02 Sept 2019, 13:50
poor service
I am still in disbelieve of what happened on the day we tried to check in at the airport to be told we cant travel because our passports do not meet the 6months period requirement.
why did we book with the travel experts who never bothered to tell us that by the time we will be travelling our passports will need to have been renewed. why did they request copies of our passports initially when the booking was made in December only to be disappointed at the airport and be told by mango consultant that we cant travel. i am of the opinion the flight center expect is supposed to go through those details and advise clients accordingly. This was such a waste of Money Honestly....
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Replies (2)
Flight Centre South Africa's replyOfficial
02 Sept 2019, 14:23Dear Nthabi
Thank you for bringing your concerns to our attention. We can understand how frustrating this experience must have been for you when trying to check-in for your travel.
When confirming a booking with us, passport validity is noted throughout all booking documentation which has to be accepted prior to a reservation being confirmed. We would appreciate the opportunity to investigate the matter however so that we can understand what went wrong with your booking.
One of our Customer Experience Experts will be in touch with you.
~K.T
Thank you for bringing your concerns to our attention. We can understand how frustrating this experience must have been for you when trying to check-in for your travel.
When confirming a booking with us, passport validity is noted throughout all booking documentation which has to be accepted prior to a reservation being confirmed. We would appreciate the opportunity to investigate the matter however so that we can understand what went wrong with your booking.
One of our Customer Experience Experts will be in touch with you.
~K.T
Flight Centre South Africa's reply02 Sept 2019, 14:23
Official
Dear Nthabi
Thank you for bringing your concerns to our attention. We can understand how frustrating this experience must have been for you when trying to check-in for your travel.
When confirming a booking with us, passport validity is noted throughout all booking documentation which has to be accepted prior to a reservation being confirmed. We would appreciate the opportunity to investigate the matter however so that we can understand what went wrong with your booking.
One of our Customer Experience Experts will be in touch with you.
~K.T
Thank you for bringing your concerns to our attention. We can understand how frustrating this experience must have been for you when trying to check-in for your travel.
When confirming a booking with us, passport validity is noted throughout all booking documentation which has to be accepted prior to a reservation being confirmed. We would appreciate the opportunity to investigate the matter however so that we can understand what went wrong with your booking.
One of our Customer Experience Experts will be in touch with you.
~K.T
Flight Centre South Africa's replyOfficial
11 Sept 2019, 09:43Dear Nthabi
Thank you for taking the time to talk through your concerns and for affording us the opportunity to provide you with clarity on the measures taken to ensure our customers have access to all important information that may affect their travel.
Our Customer Experience team has provided you with feedback and we are thrilled that your travel has been amended to a later date.
~E.M.
Thank you for taking the time to talk through your concerns and for affording us the opportunity to provide you with clarity on the measures taken to ensure our customers have access to all important information that may affect their travel.
Our Customer Experience team has provided you with feedback and we are thrilled that your travel has been amended to a later date.
~E.M.
Flight Centre South Africa's reply11 Sept 2019, 09:43
Official
Dear Nthabi
Thank you for taking the time to talk through your concerns and for affording us the opportunity to provide you with clarity on the measures taken to ensure our customers have access to all important information that may affect their travel.
Our Customer Experience team has provided you with feedback and we are thrilled that your travel has been amended to a later date.
~E.M.
Thank you for taking the time to talk through your concerns and for affording us the opportunity to provide you with clarity on the measures taken to ensure our customers have access to all important information that may affect their travel.
Our Customer Experience team has provided you with feedback and we are thrilled that your travel has been amended to a later date.
~E.M.