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braam.vandervyver braam.vandervyver
1 reviews | Active since Dec 2016
02 Mar 2022, 11:04
Poor service
I tried to establish the entry requirements for a Canadian visitor into South Africa. I spoke on the telephone to Odette of Flight Centre Kolonnade. Her response was hopelessly incoherent. If I could give 0 stars, I would have. She wasted my time.
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Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
02 Mar 2022, 11:38Dear Braam V
We are truly sorry to hear that you have been disappointed by the service received from one of our experts. We would never want to disappoint our customers and will look into this for you.
Our Customer Experience team will get in touch with you directly today to assist and address your concerns.
~A.C
We are truly sorry to hear that you have been disappointed by the service received from one of our experts. We would never want to disappoint our customers and will look into this for you.
Our Customer Experience team will get in touch with you directly today to assist and address your concerns.
~A.C
Flight Centre South Africa's reply02 Mar 2022, 11:38
Official
Dear Braam V
We are truly sorry to hear that you have been disappointed by the service received from one of our experts. We would never want to disappoint our customers and will look into this for you.
Our Customer Experience team will get in touch with you directly today to assist and address your concerns.
~A.C
We are truly sorry to hear that you have been disappointed by the service received from one of our experts. We would never want to disappoint our customers and will look into this for you.
Our Customer Experience team will get in touch with you directly today to assist and address your concerns.
~A.C
Flight Centre South Africa's replyOfficial
02 Mar 2022, 15:26Dear Braam
Thank you very much for taking my call and for elaborating your concerns.
On behalf Flight Centre Travel Group, please accept our sincere apologies for the level of service you experienced. We do believe better care could have been taken by the consultant during the interaction. Our intention would never be to intentionally inconvenience our customers or to cause unnecessary frustration and we regret that this was not translated in Odette's interaction with you.
We certainly hope we have since been able to provide you with clarity to your question and trust you will find the above in order.
Kind Regards ~T.M
Thank you very much for taking my call and for elaborating your concerns.
On behalf Flight Centre Travel Group, please accept our sincere apologies for the level of service you experienced. We do believe better care could have been taken by the consultant during the interaction. Our intention would never be to intentionally inconvenience our customers or to cause unnecessary frustration and we regret that this was not translated in Odette's interaction with you.
We certainly hope we have since been able to provide you with clarity to your question and trust you will find the above in order.
Kind Regards ~T.M
Flight Centre South Africa's reply02 Mar 2022, 15:26
Official
Dear Braam
Thank you very much for taking my call and for elaborating your concerns.
On behalf Flight Centre Travel Group, please accept our sincere apologies for the level of service you experienced. We do believe better care could have been taken by the consultant during the interaction. Our intention would never be to intentionally inconvenience our customers or to cause unnecessary frustration and we regret that this was not translated in Odette's interaction with you.
We certainly hope we have since been able to provide you with clarity to your question and trust you will find the above in order.
Kind Regards ~T.M
Thank you very much for taking my call and for elaborating your concerns.
On behalf Flight Centre Travel Group, please accept our sincere apologies for the level of service you experienced. We do believe better care could have been taken by the consultant during the interaction. Our intention would never be to intentionally inconvenience our customers or to cause unnecessary frustration and we regret that this was not translated in Odette's interaction with you.
We certainly hope we have since been able to provide you with clarity to your question and trust you will find the above in order.
Kind Regards ~T.M