S1s
Scania 142 scania
1 reviews | Active since Jan 2013
02 Mar 2023, 19:22
Poor Service
Poor service. I asked for a quote last week, still no feedback. They just not interested. Pathetic!!!!I wanted a package deal with flights and accommodation. No interest from flight centre.
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Replies (2)
Flight Centre South Africa's replyOfficial
02 Mar 2023, 19:27 Dear Scania,
Thank you for taking the time to raise your concerns and provide feedback on this platform. We've taken note of your concerns about the delay in giving feedback and will raise this for you immediately. We sincerely apologise for this and can assure you that your feedback will be submitted to the relevant stakeholders.
~ L.V
Thank you for taking the time to raise your concerns and provide feedback on this platform. We've taken note of your concerns about the delay in giving feedback and will raise this for you immediately. We sincerely apologise for this and can assure you that your feedback will be submitted to the relevant stakeholders.
~ L.V
Flight Centre South Africa's reply02 Mar 2023, 19:27
Official
Dear Scania,
Thank you for taking the time to raise your concerns and provide feedback on this platform. We've taken note of your concerns about the delay in giving feedback and will raise this for you immediately. We sincerely apologise for this and can assure you that your feedback will be submitted to the relevant stakeholders.
~ L.V
Thank you for taking the time to raise your concerns and provide feedback on this platform. We've taken note of your concerns about the delay in giving feedback and will raise this for you immediately. We sincerely apologise for this and can assure you that your feedback will be submitted to the relevant stakeholders.
~ L.V
Flight Centre South Africa's replyOfficial
03 Mar 2023, 11:00Dear Scania.
We genuinely care about delivering an amazing travel experience and regret that your interaction with our travel expert has not been a favourable one and we have failed to deliver the basic service that is a core focus of our business.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced. Once your concerns were received, we escalated the matter to the store senior to address the situation. The travel expert has expressed sincere regret that her service has left you less than satisfied.
According to our records, the expert has reached out to you and given you your requested quote. She has been coached by her team leader to remedy this matter and will make sure to give better service going forward.
I trust this clarifies the matter and would like to thank you, once again, for your feedback. It is only through feedback such as your own that we can evaluate our level of service to ensure that we are offering the best possible experience to our customers. ~C.M
Flight Centre South Africa's reply03 Mar 2023, 11:00
Official
Dear Scania.
We genuinely care about delivering an amazing travel experience and regret that your interaction with our travel expert has not been a favourable one and we have failed to deliver the basic service that is a core focus of our business.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced. Once your concerns were received, we escalated the matter to the store senior to address the situation. The travel expert has expressed sincere regret that her service has left you less than satisfied.
According to our records, the expert has reached out to you and given you your requested quote. She has been coached by her team leader to remedy this matter and will make sure to give better service going forward.
I trust this clarifies the matter and would like to thank you, once again, for your feedback. It is only through feedback such as your own that we can evaluate our level of service to ensure that we are offering the best possible experience to our customers. ~C.M