BO
Brumilda O
1 reviews | Active since Apr 2014
12 Feb 2020, 10:32
Poor service
I strongly suggest giving Mpho Sithole from Flight Centre Online extra training on customer service and writing emails to clients before allowing him to deal and assist clients. He made sure that we will not be using Flight Centre to make future bookings and advised our relatives to also rather use another travel agent. Once we made payment of our flight tickets to NZ, NO Further emails were responded to. We had questions, we needed help... but after service apparently didn’t come with the package he sold us. Again, strongly advise that you assist him with extra training before losing more clients.
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Flight Centre South Africa's replyOfficial
12 Feb 2020, 13:02Dear Brumilda O
We deeply regret that your experience had been a disappointing one and that you had not been offered the assistance you required. This is sincerely not the customer journey we strive to deliver to our customers and we greatly appreciate the opportunity you have afforded us to learn from your experience.
We will be looking into your concerns as a matter of urgency and will be in touch with you directly to see how we may assist.
~E.M.
We deeply regret that your experience had been a disappointing one and that you had not been offered the assistance you required. This is sincerely not the customer journey we strive to deliver to our customers and we greatly appreciate the opportunity you have afforded us to learn from your experience.
We will be looking into your concerns as a matter of urgency and will be in touch with you directly to see how we may assist.
~E.M.
Flight Centre South Africa's reply12 Feb 2020, 13:02
Official
Dear Brumilda O
We deeply regret that your experience had been a disappointing one and that you had not been offered the assistance you required. This is sincerely not the customer journey we strive to deliver to our customers and we greatly appreciate the opportunity you have afforded us to learn from your experience.
We will be looking into your concerns as a matter of urgency and will be in touch with you directly to see how we may assist.
~E.M.
We deeply regret that your experience had been a disappointing one and that you had not been offered the assistance you required. This is sincerely not the customer journey we strive to deliver to our customers and we greatly appreciate the opportunity you have afforded us to learn from your experience.
We will be looking into your concerns as a matter of urgency and will be in touch with you directly to see how we may assist.
~E.M.