MV
Marnus V
1 reviews | Active since Sept 2016
09 Jul 2019, 10:23
Poor service
Enquired from 2 different agents for help honeymoon packages. They always seem to stop coms after the first enquiry... I'm talking about no reply at all. You'll get better service from a fruit and veg stall next to the road. Thanks for nothing Darren Wessels.
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Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
09 Jul 2019, 10:35Dear Marnus
We would like to sincerely apologise for what we understand has been a frustrating experience.
We will be looking into this for you to get to the bottom of your experience and any delays in assisting you with your Honeymoon.
~E.M.
We would like to sincerely apologise for what we understand has been a frustrating experience.
We will be looking into this for you to get to the bottom of your experience and any delays in assisting you with your Honeymoon.
~E.M.
Flight Centre South Africa's reply09 Jul 2019, 10:35
Official
Dear Marnus
We would like to sincerely apologise for what we understand has been a frustrating experience.
We will be looking into this for you to get to the bottom of your experience and any delays in assisting you with your Honeymoon.
~E.M.
We would like to sincerely apologise for what we understand has been a frustrating experience.
We will be looking into this for you to get to the bottom of your experience and any delays in assisting you with your Honeymoon.
~E.M.
Flight Centre South Africa's replyOfficial
10 Jul 2019, 08:12Dear Marnus
We can confirm that our Customer Experience department has been in contact with you to establish further detail surrounding your travel needs and how we can best assist you.
Please accept our sincerest apologies that the genuine care we pride ourselves on in every interaction did not shine through in your experience. We are greatly appreciative of being afforded the opportunity to regain your faith and to be a part of your travel plans.
~E.M.
We can confirm that our Customer Experience department has been in contact with you to establish further detail surrounding your travel needs and how we can best assist you.
Please accept our sincerest apologies that the genuine care we pride ourselves on in every interaction did not shine through in your experience. We are greatly appreciative of being afforded the opportunity to regain your faith and to be a part of your travel plans.
~E.M.
Flight Centre South Africa's reply10 Jul 2019, 08:12
Official
Dear Marnus
We can confirm that our Customer Experience department has been in contact with you to establish further detail surrounding your travel needs and how we can best assist you.
Please accept our sincerest apologies that the genuine care we pride ourselves on in every interaction did not shine through in your experience. We are greatly appreciative of being afforded the opportunity to regain your faith and to be a part of your travel plans.
~E.M.
We can confirm that our Customer Experience department has been in contact with you to establish further detail surrounding your travel needs and how we can best assist you.
Please accept our sincerest apologies that the genuine care we pride ourselves on in every interaction did not shine through in your experience. We are greatly appreciative of being afforded the opportunity to regain your faith and to be a part of your travel plans.
~E.M.