ME
Matt E
1 reviews | Active since Mar 2020
16 Aug 2022, 08:07
Poor service
I have always had a great service from Flight Centre and one agent that I deal with however this time I went to Flight Centre in Rosebank mall and I have to say this has left a sour taste in my mouth and really complicating my whole trip
I booked my trip to dubai and all they assisted was to take my payment
When I ask any questions about Covid test, travel insurance then I am lucky to get a reply after asking 3 times or giving them a call
Up to now I have been left to make my own arrangements and trying to figure out was is needed for me to travel and leaving me stressed where I should be excited for my trip
Helpful (0)
Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
16 Aug 2022, 08:52Dear Matt E,
Thank you for taking the time to relay your feedback to us. We are truly saddened to see your review and would like to get to the bottom of this. Our Customer Experience team will make contact with you directly to further assist and look into your concerns.
~A.C
Thank you for taking the time to relay your feedback to us. We are truly saddened to see your review and would like to get to the bottom of this. Our Customer Experience team will make contact with you directly to further assist and look into your concerns.
~A.C
Flight Centre South Africa's reply16 Aug 2022, 08:52
Official
Dear Matt E,
Thank you for taking the time to relay your feedback to us. We are truly saddened to see your review and would like to get to the bottom of this. Our Customer Experience team will make contact with you directly to further assist and look into your concerns.
~A.C
Thank you for taking the time to relay your feedback to us. We are truly saddened to see your review and would like to get to the bottom of this. Our Customer Experience team will make contact with you directly to further assist and look into your concerns.
~A.C
Flight Centre South Africa's replyOfficial
17 Aug 2022, 11:18Dear Matt E,
Thank you for your correspondence directed to Flight Centre Customer Experience and for allowing us the opportunity to investigate the matter.
Our records indicate that Tristan and Zonke have been in contact with you regarding your concerns. Unfortunately, our travel experts are not available 24/7 and can only assist during their working hours. I trust this clarifies the matter and would like to thank you, once again, for your feedback. It is only through feedback such as your own that we can evaluate our level of service to ensure that we are offering the best possible experience to our customers. ~C.M
Thank you for your correspondence directed to Flight Centre Customer Experience and for allowing us the opportunity to investigate the matter.
Our records indicate that Tristan and Zonke have been in contact with you regarding your concerns. Unfortunately, our travel experts are not available 24/7 and can only assist during their working hours. I trust this clarifies the matter and would like to thank you, once again, for your feedback. It is only through feedback such as your own that we can evaluate our level of service to ensure that we are offering the best possible experience to our customers. ~C.M
Flight Centre South Africa's reply17 Aug 2022, 11:18
Official
Dear Matt E,
Thank you for your correspondence directed to Flight Centre Customer Experience and for allowing us the opportunity to investigate the matter.
Our records indicate that Tristan and Zonke have been in contact with you regarding your concerns. Unfortunately, our travel experts are not available 24/7 and can only assist during their working hours. I trust this clarifies the matter and would like to thank you, once again, for your feedback. It is only through feedback such as your own that we can evaluate our level of service to ensure that we are offering the best possible experience to our customers. ~C.M
Thank you for your correspondence directed to Flight Centre Customer Experience and for allowing us the opportunity to investigate the matter.
Our records indicate that Tristan and Zonke have been in contact with you regarding your concerns. Unfortunately, our travel experts are not available 24/7 and can only assist during their working hours. I trust this clarifies the matter and would like to thank you, once again, for your feedback. It is only through feedback such as your own that we can evaluate our level of service to ensure that we are offering the best possible experience to our customers. ~C.M