Poor poor poor service from Flight Centre

I have been dealing with Flight Centre over the past 9 years as my primary travel agents and have never been more disappointed in a South African business and how they treat their clients during the COVID-19 crisis. True as they say, during difficult times one shows your colours.

I booked two online tickets earlier the year to visit Italy for my honeymoon in May 2020. With the COVID-19 crisis obviously we can no longer get married, nor go on honeymoon. We had to postpone our wedding by 12 months until May 2021.

I contacted Flight Centre's online help desk where I spoke to Sibusiso Mngomezulu which up till now has not been very helpful. I asked him what my options was regarding these tickets. I was told to shift it on by 10 days and instead of flying out the 10th of May 2020, they suggested I travel the 20th of May.

I explained my situation that this was my honeymoon and that we had postponed it till May 2020. Sibusiso did not care. After an argument he said the only other option I have is to make it an open ticket, but it must be used before 28 February 2021. Again I explained my situation and asked that he contact Turkish Airlines as I am unable to get of them. I requested that he tried to contact them on my behalf and find out whether they will be willing to extend my ticket till May 2021, which under the current circumstances I do not think is a unfair request.

Unwillingly he agreed to do so. Not even 5 minutes later I received an email from Sibusiso that he was unable to reach Turkish Airlines and whether I still want to continue to shift my ticket out by 10 days to the 20th of May 2020.

Very poor service from Flight Centre. I will not make use, nor refer anyone to make use of Flight Centre anymore. I understand it is difficult and trying times, but especially under these circumstances, a company like Flight Centre should have been much more helpful and assisted me with my request seeing that I booked my tickets through you.