LH
Logan H
1 reviews | Active since Oct 2019
04 Dec 2019, 13:40
Poor customer service from Flight centre
I have had to get a refund on a flight which took me numerous calls to the centre and kept being redirected that to communicate through their email address (which is hardly ever responded to). I have requested a refund and did not even get confirmation of it being initiated which was 7 days ago. I have followed up and have not got a response in over 24 hours.
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Replies (2)
Flight Centre South Africa's replyOfficial
04 Dec 2019, 15:05Dear Logan H
We are disappointed to learn of your experience and would like to get to the bottom of the matter for you. One of our Customer Experience Team will be in touch to discuss the matter further and to find a resolution for you.
~K.T
We are disappointed to learn of your experience and would like to get to the bottom of the matter for you. One of our Customer Experience Team will be in touch to discuss the matter further and to find a resolution for you.
~K.T
Flight Centre South Africa's reply04 Dec 2019, 15:05
Official
Dear Logan H
We are disappointed to learn of your experience and would like to get to the bottom of the matter for you. One of our Customer Experience Team will be in touch to discuss the matter further and to find a resolution for you.
~K.T
We are disappointed to learn of your experience and would like to get to the bottom of the matter for you. One of our Customer Experience Team will be in touch to discuss the matter further and to find a resolution for you.
~K.T
Flight Centre South Africa's replyOfficial
05 Dec 2019, 12:12Dear Logan H
We sincerely apologise for not providing you with timeous feedback on your refund as requested. We can confirm that the refund has been submitted for processing to be paid out to you.
One of our experts will be in touch once the matter is finalised. Once again please accept our sincere apology that your experience did not reflect the care we pride ourselves on. We appreciate the opportunity to have learnt from your experience and for you letting us know that your experience was not what you were expecting.
~E.M.
We sincerely apologise for not providing you with timeous feedback on your refund as requested. We can confirm that the refund has been submitted for processing to be paid out to you.
One of our experts will be in touch once the matter is finalised. Once again please accept our sincere apology that your experience did not reflect the care we pride ourselves on. We appreciate the opportunity to have learnt from your experience and for you letting us know that your experience was not what you were expecting.
~E.M.
Flight Centre South Africa's reply05 Dec 2019, 12:12
Official
Dear Logan H
We sincerely apologise for not providing you with timeous feedback on your refund as requested. We can confirm that the refund has been submitted for processing to be paid out to you.
One of our experts will be in touch once the matter is finalised. Once again please accept our sincere apology that your experience did not reflect the care we pride ourselves on. We appreciate the opportunity to have learnt from your experience and for you letting us know that your experience was not what you were expecting.
~E.M.
We sincerely apologise for not providing you with timeous feedback on your refund as requested. We can confirm that the refund has been submitted for processing to be paid out to you.
One of our experts will be in touch once the matter is finalised. Once again please accept our sincere apology that your experience did not reflect the care we pride ourselves on. We appreciate the opportunity to have learnt from your experience and for you letting us know that your experience was not what you were expecting.
~E.M.