ZC
Zinhle C
1 reviews | Active since May 2018
19 Dec 2018, 16:37
Poor customer service
Your Windermere branch is extremely unreliable and ***********. Called yesterday around 15h30 requesting a simple application form for opening a stokvela account. Was promised that I would receive it the same day. By the end of business day there was no email. Gave the lady the benefit of the doubt that she was busy. Today around 10h00 called to remind her and she assured me that she was sending the email 14h00 came and gone no email, called again around 16h00 and Sameera(consultants name) can't get hold of her and no one is off assistance.
First and last dealing with this branch and honestly wouldn't recommend them. Musgrave is a better option.
Helpful (0)
Replies (3)0
Replies (3)
Flight Centre South Africa's replyOfficial
19 Dec 2018, 16:58Dear Zinhle
We agree that this has been an extremely frustrating experience. We will be in touch with you directly to learn more of your experience and to ensure that you receive the information that you were looking for.
~K.T
We agree that this has been an extremely frustrating experience. We will be in touch with you directly to learn more of your experience and to ensure that you receive the information that you were looking for.
~K.T
Flight Centre South Africa's reply19 Dec 2018, 16:58
Official
Dear Zinhle
We agree that this has been an extremely frustrating experience. We will be in touch with you directly to learn more of your experience and to ensure that you receive the information that you were looking for.
~K.T
We agree that this has been an extremely frustrating experience. We will be in touch with you directly to learn more of your experience and to ensure that you receive the information that you were looking for.
~K.T
Flight Centre South Africa's replyOfficial
20 Dec 2018, 13:27Dear Zinhle
Thank you for affording us the time to review and resolve the matter. Our Customer Care team have been in contact with you directly and confirmed that our Windermere branch have since been in contact with you to provide the needed information.
Please accept our sincerest apology once again for the inconvenience experienced and would truly appreciate the opportunity to regain your faith.
Kind Regards
~E.M.
Thank you for affording us the time to review and resolve the matter. Our Customer Care team have been in contact with you directly and confirmed that our Windermere branch have since been in contact with you to provide the needed information.
Please accept our sincerest apology once again for the inconvenience experienced and would truly appreciate the opportunity to regain your faith.
Kind Regards
~E.M.
Flight Centre South Africa's reply20 Dec 2018, 13:27
Official
Dear Zinhle
Thank you for affording us the time to review and resolve the matter. Our Customer Care team have been in contact with you directly and confirmed that our Windermere branch have since been in contact with you to provide the needed information.
Please accept our sincerest apology once again for the inconvenience experienced and would truly appreciate the opportunity to regain your faith.
Kind Regards
~E.M.
Thank you for affording us the time to review and resolve the matter. Our Customer Care team have been in contact with you directly and confirmed that our Windermere branch have since been in contact with you to provide the needed information.
Please accept our sincerest apology once again for the inconvenience experienced and would truly appreciate the opportunity to regain your faith.
Kind Regards
~E.M.
Flight Centre South Africa's replyOfficial
20 Dec 2018, 14:27Dear Zinhle
As a correction, our Musgrave branch had provided you with the needed information.
We are pleased that they were able to meet your needs and that you had afforded them the opportunity to assist.
Kind Regards
~E.M.
As a correction, our Musgrave branch had provided you with the needed information.
We are pleased that they were able to meet your needs and that you had afforded them the opportunity to assist.
Kind Regards
~E.M.
Flight Centre South Africa's reply20 Dec 2018, 14:27
Official
Dear Zinhle
As a correction, our Musgrave branch had provided you with the needed information.
We are pleased that they were able to meet your needs and that you had afforded them the opportunity to assist.
Kind Regards
~E.M.
As a correction, our Musgrave branch had provided you with the needed information.
We are pleased that they were able to meet your needs and that you had afforded them the opportunity to assist.
Kind Regards
~E.M.