MS
Mbachi S
1 reviews | Active since Apr 2022
26 Feb 2024, 14:07
Poor customer service
Terrible client services! I was on hold for over 13 minutes just for flights verification and online check in assistance with NO help!!!!
Helpful (0)
Replies (4)0
Replies (4)
Flight Centre South Africa's replyOfficial
26 Feb 2024, 14:21Dear Barbara,
We're truly sorry to hear about your frustrating experience with our online support team. Please accept our sincerest apologies for the inconvenience noted and the delay you faced while trying to verify your flights and obtain online check-in. Our Customer Experience team would like to look into this and will get in contact with you directly.
~A.C
We're truly sorry to hear about your frustrating experience with our online support team. Please accept our sincerest apologies for the inconvenience noted and the delay you faced while trying to verify your flights and obtain online check-in. Our Customer Experience team would like to look into this and will get in contact with you directly.
~A.C
Flight Centre South Africa's reply26 Feb 2024, 14:21
Official
Dear Barbara,
We're truly sorry to hear about your frustrating experience with our online support team. Please accept our sincerest apologies for the inconvenience noted and the delay you faced while trying to verify your flights and obtain online check-in. Our Customer Experience team would like to look into this and will get in contact with you directly.
~A.C
We're truly sorry to hear about your frustrating experience with our online support team. Please accept our sincerest apologies for the inconvenience noted and the delay you faced while trying to verify your flights and obtain online check-in. Our Customer Experience team would like to look into this and will get in contact with you directly.
~A.C
Flight Centre South Africa's replyOfficial
10 Apr 2024, 11:17Dear Barbara,
Thank you for allowing our Customer Experience team to assist with your concerns. Rgerettably, we've not received the screenshot to further investigate your concern about the hlolding time but we remain avaiable if you like us to further look into it and provide feedback.
Thank you for your patience and taking the time to engage with us.
~A.C
Thank you for allowing our Customer Experience team to assist with your concerns. Rgerettably, we've not received the screenshot to further investigate your concern about the hlolding time but we remain avaiable if you like us to further look into it and provide feedback.
Thank you for your patience and taking the time to engage with us.
~A.C
Flight Centre South Africa's reply10 Apr 2024, 11:17
Official
Dear Barbara,
Thank you for allowing our Customer Experience team to assist with your concerns. Rgerettably, we've not received the screenshot to further investigate your concern about the hlolding time but we remain avaiable if you like us to further look into it and provide feedback.
Thank you for your patience and taking the time to engage with us.
~A.C
Thank you for allowing our Customer Experience team to assist with your concerns. Rgerettably, we've not received the screenshot to further investigate your concern about the hlolding time but we remain avaiable if you like us to further look into it and provide feedback.
Thank you for your patience and taking the time to engage with us.
~A.C
MS
Mbachi S's updateReviewer Update
12 Nov 2025, 21:16Many thanks for all your efforts and I believe that it was all settled and improved upon….
MS
Mbachi S's update12 Nov 2025, 21:16
Reviewer Update
Many thanks for all your efforts and I believe that it was all settled and improved upon….
Flight Centre South Africa's replyOfficial
13 Nov 2025, 07:25Thank you for the update, Barbara. We sincerely appreciate and are glad to hear that the matter was settled.
Your feedback means the world to us, and we're glad we could improve.
Have a great day.
~A.D
Your feedback means the world to us, and we're glad we could improve.
Have a great day.
~A.D
Flight Centre South Africa's reply13 Nov 2025, 07:25
Official
Thank you for the update, Barbara. We sincerely appreciate and are glad to hear that the matter was settled.
Your feedback means the world to us, and we're glad we could improve.
Have a great day.
~A.D
Your feedback means the world to us, and we're glad we could improve.
Have a great day.
~A.D