1 reviews | Active since Feb 2022
Poor Client Communication and Disapppointed
My family and I had booked internal flights in Eqypt in December 2021. We were advised that we could not longer travel and requested a refund from flight center as we had booked via Flight Center, Nile Air had authorised the refund with 2 days. Flight Centre has failed to refund us acccordingly. We have made numerous efforts to contact them via email and telephonically but to no avail. We were told our refunds will take 12 Weeks, its been 4months and still no respond to emails or calls. We are really diappointed with the service received fom Flight Center and at a time where the Tourism industry needs the support of patrons, we are faced with such sloppy treatment. Sadly we wont be booking with flight center again.
I can be contacted on the email adress - *** or mobile ***
Thank you
Vino Govender South AFrica
Thank you for taking the time to raise your concerns with us. We are truly sorry that you have been disappointed with the service received so far and we would appreciate the opportunity to look into this for you and provide you with feedback as well as an update on your refund.
Our Customer Experience team will get in touch with you directly to further assist.
~A.C
Thank you for taking the time to raise your concerns with us. We are truly sorry that you have been disappointed with the service received so far and we would appreciate the opportunity to look into this for you and provide you with feedback as well as an update on your refund.
Our Customer Experience team will get in touch with you directly to further assist.
~A.C
Thank you very much for your patience. We confirm your refund has been received. The Online team have reached out to you directly to assist with concluding the refund.
On behalf of Flight Centre Travel Group, please accept or sincere apologies for the delay and trust that you will find the above in order. ~T.M
Thank you very much for your patience. We confirm your refund has been received. The Online team have reached out to you directly to assist with concluding the refund.
On behalf of Flight Centre Travel Group, please accept or sincere apologies for the delay and trust that you will find the above in order. ~T.M