Please refund us Flight Center

29th of February my wife and I purchased a trip to Bali with travel insurance, policy number 25744J, set to leave on the 21st of April and return on the 30th of April, from the Mall of the South Flight Centre store. The person who assisted us was Jabu Madonsela.

Due to the severity of COVID-19 and the national lockdown I requested for a cancelation and refund. Jabu advised that he had processed my requested and that my flights and accommodation had been canceled (28th of March) and that he had put through a request to the insurance company for a refund (12th of April) .

So now we get told mall of the south branch is closed and we have to deal with the Flight center the Glen. We are dealing with the Team lead Samantha and have to keep on begging them for a update. We are highly irate as we not getting any update whatsoever on will we be refunded or not. I think we have been patient enough and this is not on. This is not on Flight center as we paid for something that was not honored. Please can we get some feedback as to where we stand. We have always trusted flight center with previous holidays. Based on this we will never ever use flight center again.