PATHETIC SERVICE FROM FLIGHT CENTRE

I have traveled with Flight Centre Travel Group many times in the Past and it has been fine. Over the last few years I have noticed a Real Decline in their Services, this time around been the ****** Worst EVER. Gone are the days when you walked into a Flight Centre Store and Everyone was Beaming to Assist you and got the Job done. I had struggled more than a Month to get a Booking for a Tour sorted out (I'm still struggling) and to get them to send me the Correct updated Invoice, I was then forced to deal with the Tour People directly as the Flight Stored Agent at Cavendish Claremont was just too Layback to get me what I had required. She Subsequently went to Mauritius and didn't bother to even answer my Email. The Tour Company sent her the Information which I require and weeks later she still hasn't forwarded it to me. I also Subsequently wrote to Flight Centre about this Poor Service and they had Requested I send then ALL the Correspondence which I did and THAT WAS THAT - AND WEEKS LATER, NO RESPONSE FROM THEN AS WELL. NEVER AGAIN, PATHETIC SERVICE ALL ROUND.