1 reviews | Active since May 2019
Pathetic Service from Flight Centre
I booked a trip through Flight Centre for December 2019 and when I booked the ticket the agent was very helpful and accommodating, however while I was away on holiday I wished to change the last leg of my journey and I emailed Tarek van Niekerk, the agent I had dealt with and I copied in Flight Centre Online support. My emails were ignored for a week, eventually a lady by the name Mpho Sithole contacted me but with half the info and when I emailed back I received no response whatsoever. I am back from my holiday and I wasn't assisted at all. I will never use Flight Centre again as I did in the past as their after sales service is pathetic. It's only when you encounter a problem that you realise that after they sell you the ticket don't expect any assistance at all...
We understand that you have had a frustrating experience and this is never what we would want for our customers.
If you can kindly share your contact details with us via the contact us Customer Experience section on the Flight Centre website or email us on *** we will look into the matter for you.
-S.Z
We understand that you have had a frustrating experience and this is never what we would want for our customers.
If you can kindly share your contact details with us via the contact us Customer Experience section on the Flight Centre website or email us on *** we will look into the matter for you.
-S.Z
Thank you once again for affording us the opportunity took into your experience. We confirm that feedback had already been afforded to you and do apologise for your request not being actioned.
We do believe we have reached an outcome and solution that will provide a seamless customer journey going forward and we greatly appreciate the opportunity to have learnt from your experience.
~S.Z.
Thank you once again for affording us the opportunity took into your experience. We confirm that feedback had already been afforded to you and do apologise for your request not being actioned.
We do believe we have reached an outcome and solution that will provide a seamless customer journey going forward and we greatly appreciate the opportunity to have learnt from your experience.
~S.Z.