KT
Krystal T
1 reviews | Active since Sept 2017
10 May 2020, 08:16
Pathetic service
Good day , only this it’s fair n righteous that we receive a full refund on the holiday purchased , the whole world is in crisis and no travel will happen any time soon , further more we have our jobs put on hold , so I think it’s fair that our money be refunded back too us as we will be in no position too travel , all our leave has also been used during the nation wide lockdown. As well as airlines is giving back a full refund so it should not be an issue in receiving back what is ours.
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Flight Centre South Africa's replyOfficial
10 May 2020, 11:32Dear Krystal,
We understand that this is a challenging time. We are advocating for the best re-accommodation options extended by suppliers. We understand that you are deeply disappointed and frustrated and can assure you that our intention would never be to add to your frustration. We are in the position to assist based on what the supplier communicates.
Please email customerATfctg.co.za with your booking reference and our Customer Experience team will ensure that all options have been extended.
~Susan
We understand that this is a challenging time. We are advocating for the best re-accommodation options extended by suppliers. We understand that you are deeply disappointed and frustrated and can assure you that our intention would never be to add to your frustration. We are in the position to assist based on what the supplier communicates.
Please email customerATfctg.co.za with your booking reference and our Customer Experience team will ensure that all options have been extended.
~Susan
Flight Centre South Africa's reply10 May 2020, 11:32
Official
Dear Krystal,
We understand that this is a challenging time. We are advocating for the best re-accommodation options extended by suppliers. We understand that you are deeply disappointed and frustrated and can assure you that our intention would never be to add to your frustration. We are in the position to assist based on what the supplier communicates.
Please email customerATfctg.co.za with your booking reference and our Customer Experience team will ensure that all options have been extended.
~Susan
We understand that this is a challenging time. We are advocating for the best re-accommodation options extended by suppliers. We understand that you are deeply disappointed and frustrated and can assure you that our intention would never be to add to your frustration. We are in the position to assist based on what the supplier communicates.
Please email customerATfctg.co.za with your booking reference and our Customer Experience team will ensure that all options have been extended.
~Susan