AB
Aashna B
1 reviews | Active since Jan 2014
20 Mar 2021, 16:39
PATHETIC SERVICE AND LIES FROM USELESS FLIGHT CENTRE
My sister and I booked flights to India and were meant to travel April 2020, due to lockdown, we could not travel and received EMAIL CONFIRMATION from Flight Centre (Selephi Kumbula) that we would receive a FULL REFUND. We have had numerous back and forth generic responses from Flight Centre which are pathetic excuses for the terrible service we have received. After a whole year we have received absoluetely nothing and keep having to explain the situation over and over again! I will never deal with them again and would like to advise anyone considering dealing with them, not to make this mistake. Clients and cases are treated generically with no consideration or attention paid.
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Replies (3)AB
Aashna B's updateReviewer Update
20 Mar 2021, 16:48I cannot understand how there are so many positive reviews about Flight Centre on Hello Peter, all I have received is ******* service and lies! I am so sick of having to explain my case to the same *********** individual Thea Mayet over and over again!
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Aashna B's update20 Mar 2021, 16:48
Reviewer Update
I cannot understand how there are so many positive reviews about Flight Centre on Hello Peter, all I have received is ******* service and lies! I am so sick of having to explain my case to the same *********** individual Thea Mayet over and over again!
Flight Centre South Africa's replyOfficial
22 Mar 2021, 08:44Hello Aashna
We are terribly sorry to hear that your experience has been one of frustration. This is genuinely never what we want for any of our customers. We appreciate that you had already been in touch with our team and that you are not happy with how you had been assisted.
Your concerns have been duly noted and we will ensure it reaches the relevant stakeholders to look into this for you.
~E.M.
We are terribly sorry to hear that your experience has been one of frustration. This is genuinely never what we want for any of our customers. We appreciate that you had already been in touch with our team and that you are not happy with how you had been assisted.
Your concerns have been duly noted and we will ensure it reaches the relevant stakeholders to look into this for you.
~E.M.
Flight Centre South Africa's reply22 Mar 2021, 08:44
Official
Hello Aashna
We are terribly sorry to hear that your experience has been one of frustration. This is genuinely never what we want for any of our customers. We appreciate that you had already been in touch with our team and that you are not happy with how you had been assisted.
Your concerns have been duly noted and we will ensure it reaches the relevant stakeholders to look into this for you.
~E.M.
We are terribly sorry to hear that your experience has been one of frustration. This is genuinely never what we want for any of our customers. We appreciate that you had already been in touch with our team and that you are not happy with how you had been assisted.
Your concerns have been duly noted and we will ensure it reaches the relevant stakeholders to look into this for you.
~E.M.
Flight Centre South Africa's replyOfficial
25 Mar 2021, 16:26Dear Aashna
Thank you for giving us the chance to look into your concerns and to provide a resolution. We truly appreciate your support and truly hope that the measures taken to assist throughout the pursuit of your refund, will go some way in restoring your faith in Flight Centre.
~E.M,
Thank you for giving us the chance to look into your concerns and to provide a resolution. We truly appreciate your support and truly hope that the measures taken to assist throughout the pursuit of your refund, will go some way in restoring your faith in Flight Centre.
~E.M,
Flight Centre South Africa's reply25 Mar 2021, 16:26
Official
Dear Aashna
Thank you for giving us the chance to look into your concerns and to provide a resolution. We truly appreciate your support and truly hope that the measures taken to assist throughout the pursuit of your refund, will go some way in restoring your faith in Flight Centre.
~E.M,
Thank you for giving us the chance to look into your concerns and to provide a resolution. We truly appreciate your support and truly hope that the measures taken to assist throughout the pursuit of your refund, will go some way in restoring your faith in Flight Centre.
~E.M,