SM
Sarika M
1 reviews | Active since Jan 2020
03 Jan 2020, 10:27
Pathetic Service
Pathetic Service My flight is in a day and I have not recieved my air tickets as yet and cannot sort out foreign exchange. Flight Centre Head Office consultants are of no help either. It's been two days and there is no help from branch consultants or head office. They are just rude about it and says it is beyond their control. This is supposed to be a relaxed stress free time - flight center this is not the first time you guys have given pathetic service.
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Replies (3)0
Replies (3)
Flight Centre South Africa's replyOfficial
03 Jan 2020, 12:25Dear Sarika,
We can confirm that our Customer Experience department has been in contact with you regarding your concerns. We have been in touch with the supplier in light of your vouchers and have provided you with feedback via email for ease of reference.
We can confirm that our Customer Experience department has been in contact with you regarding your concerns. We have been in touch with the supplier in light of your vouchers and have provided you with feedback via email for ease of reference.
We will continue to follow up as promised to ensure that the concern with your travel is resolved.
We once again regret any inconvenience experienced.
- S.Z
Flight Centre South Africa's reply03 Jan 2020, 12:25
Official
Dear Sarika,
We can confirm that our Customer Experience department has been in contact with you regarding your concerns. We have been in touch with the supplier in light of your vouchers and have provided you with feedback via email for ease of reference.
We can confirm that our Customer Experience department has been in contact with you regarding your concerns. We have been in touch with the supplier in light of your vouchers and have provided you with feedback via email for ease of reference.
We will continue to follow up as promised to ensure that the concern with your travel is resolved.
We once again regret any inconvenience experienced.
- S.Z
SM
Sarika M's updateReviewer Update
03 Jan 2020, 12:50This reply you speak about is not very useful. Still no tickets
SM
Sarika M's update03 Jan 2020, 12:50
Reviewer Update
This reply you speak about is not very useful. Still no tickets
Flight Centre South Africa's replyOfficial
03 Jan 2020, 14:05Dear Sarika,
Thank you for giving us the opportunity to review your experience and to fully investigate what had gone wrong. We can confirm that your vouchers and e-tickets have been sent to you since your last post was published.
Based on the insights gained, there was a delay in receiving the vouchers from our suppliers due to a backlog. We can assure you we genuinely value each interaction and would never want to jeopardise your experience.
We sincerely apologise for the delay and inconvenience experienced.
- S.Z
Thank you for giving us the opportunity to review your experience and to fully investigate what had gone wrong. We can confirm that your vouchers and e-tickets have been sent to you since your last post was published.
Based on the insights gained, there was a delay in receiving the vouchers from our suppliers due to a backlog. We can assure you we genuinely value each interaction and would never want to jeopardise your experience.
We sincerely apologise for the delay and inconvenience experienced.
- S.Z
Flight Centre South Africa's reply03 Jan 2020, 14:05
Official
Dear Sarika,
Thank you for giving us the opportunity to review your experience and to fully investigate what had gone wrong. We can confirm that your vouchers and e-tickets have been sent to you since your last post was published.
Based on the insights gained, there was a delay in receiving the vouchers from our suppliers due to a backlog. We can assure you we genuinely value each interaction and would never want to jeopardise your experience.
We sincerely apologise for the delay and inconvenience experienced.
- S.Z
Thank you for giving us the opportunity to review your experience and to fully investigate what had gone wrong. We can confirm that your vouchers and e-tickets have been sent to you since your last post was published.
Based on the insights gained, there was a delay in receiving the vouchers from our suppliers due to a backlog. We can assure you we genuinely value each interaction and would never want to jeopardise your experience.
We sincerely apologise for the delay and inconvenience experienced.
- S.Z