LG
Lailah G
1 reviews | Active since Feb 2020
22 Feb 2020, 18:06
PATHETIC & DISGUSTING SERVICE
TERESA DE BEER & MALOSE KEKANA @ FCTG MIDRAND, CARLSWALD
WORST BOOKING/FLIGHT EXPERIENCE ANY 19 Y/O STUDENT HAS HAD TO ENDURE RECENTLY TRAVELING TO THE UK! DEFINITELY DOES NOT HAVE THE CLIENT'S BEST INTEREST AT HEART! TEAM LEADER, TERESA, EXCEPTIONALLY BIASED WHEN EMPLOYEE, MALOSE KEKANA, IS COMPLETELY *********** & INEXPERIENCED!!!!! IF THERE WAS A MINUS RATING, I'D RATE -100!!!!!
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Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
23 Feb 2020, 12:12Dear Lailah G
This is extremely disappointing to hear as our intention would never be for any of our customers to have a negative experience with us. We would appreciate the opportunity to get in touch with you to discuss what went wrong on your customer journey with Flight Centre.
One of our Customer Experience Team will be in touch with you.
~K.T
This is extremely disappointing to hear as our intention would never be for any of our customers to have a negative experience with us. We would appreciate the opportunity to get in touch with you to discuss what went wrong on your customer journey with Flight Centre.
One of our Customer Experience Team will be in touch with you.
~K.T
Flight Centre South Africa's reply23 Feb 2020, 12:12
Official
Dear Lailah G
This is extremely disappointing to hear as our intention would never be for any of our customers to have a negative experience with us. We would appreciate the opportunity to get in touch with you to discuss what went wrong on your customer journey with Flight Centre.
One of our Customer Experience Team will be in touch with you.
~K.T
This is extremely disappointing to hear as our intention would never be for any of our customers to have a negative experience with us. We would appreciate the opportunity to get in touch with you to discuss what went wrong on your customer journey with Flight Centre.
One of our Customer Experience Team will be in touch with you.
~K.T
Flight Centre South Africa's replyOfficial
25 Feb 2020, 15:27Dear Lailah G
Thank you for allowing us the opportunity to look into the concerns raised. We confirm that our Customer Experience team have provided you with feedback and remain available to you.
We deeply regret that your experience was not a reflection of the seamless customer journey we pride ourselves on. We are sincerely disappointed to learn that your experience was not an accurate reflection of the genuine care we have for our customers and truly hope the gesture extended will go a long way in remedying the inconvenience experienced.
~E.M.
Thank you for allowing us the opportunity to look into the concerns raised. We confirm that our Customer Experience team have provided you with feedback and remain available to you.
We deeply regret that your experience was not a reflection of the seamless customer journey we pride ourselves on. We are sincerely disappointed to learn that your experience was not an accurate reflection of the genuine care we have for our customers and truly hope the gesture extended will go a long way in remedying the inconvenience experienced.
~E.M.
Flight Centre South Africa's reply25 Feb 2020, 15:27
Official
Dear Lailah G
Thank you for allowing us the opportunity to look into the concerns raised. We confirm that our Customer Experience team have provided you with feedback and remain available to you.
We deeply regret that your experience was not a reflection of the seamless customer journey we pride ourselves on. We are sincerely disappointed to learn that your experience was not an accurate reflection of the genuine care we have for our customers and truly hope the gesture extended will go a long way in remedying the inconvenience experienced.
~E.M.
Thank you for allowing us the opportunity to look into the concerns raised. We confirm that our Customer Experience team have provided you with feedback and remain available to you.
We deeply regret that your experience was not a reflection of the seamless customer journey we pride ourselves on. We are sincerely disappointed to learn that your experience was not an accurate reflection of the genuine care we have for our customers and truly hope the gesture extended will go a long way in remedying the inconvenience experienced.
~E.M.