1 reviews | Active since Sept 2013
Pathetic after sales services
Pathetic after sales experience. This is my first time using a travel agency and a well known agency like flight Centre. On the 25th we walking into a Flight Centre in Durban while on holiday the consultant who helped us was Melissa Singh at the Gate Way we booked for a MSC she was very welcoming and helpful but after the sale her service was terrible. The first incident I messaged my sister wanted to join us on the cruise. I made a mistake by letting my sister pay the deposit first before the cabin was booked she seemed a bit upset but it's fine we moved on. After researching we see that we need to buy drink packages before departure to ensure we don't pay in dollars while on the ship. When we were in the shop she told us Juice and Water is free on the Ship we don't drink alcohol so we thought ok that's fine. Just to find out that we actually have to pay for water and Juice on the ship and that the juice is only available for breakfast on the ship. We have been requesting the price list from her since March and we still haven't received anything. I asked what do we need to do to buy these vouchers up until today no response. I don't think I will every use flight Centre again and we have another trip planned for Thailand for March but after this experience I need to look for an Alternative Traveling Agency. I also feel like she is treated her this way because we are not Indian.
Thank you for bringing this to our attention and we sincerely apologise for the delays in getting back to you as well as for how the interaction left you feeling. Our Customer Experience team would like to look into the matter and assist. Please expect direct communication from them.
~A.C
Thank you for bringing this to our attention and we sincerely apologise for the delays in getting back to you as well as for how the interaction left you feeling. Our Customer Experience team would like to look into the matter and assist. Please expect direct communication from them.
~A.C