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persiangirl P
1 reviews | Active since May 2016
23 Sept 2025, 13:35
Paid in full but booking is not confirmed at the hotel
Hi there
I've booked accommodation through flight centre for Doha, 26 November to 6 December 2025. I had to pay in full upfront. The agent is confirming the booking, but when I phone the hotel they say the booking has been cancelled.
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persiangirl P's updateReviewer Update
23 Sept 2025, 13:59I would like confirmation of the booking from the hotel so that this can be closed out and I know that we have the accommodation we paid for. I do not want to get to Doha and then be stuck witbout accommodation. Please urgently assist
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persiangirl P's update23 Sept 2025, 13:59
Reviewer Update
I would like confirmation of the booking from the hotel so that this can be closed out and I know that we have the accommodation we paid for. I do not want to get to Doha and then be stuck witbout accommodation. Please urgently assist
Flight Centre South Africa's replyOfficial
23 Sept 2025, 19:00Thank you for reaching out to us, Rebecca.
We're sorry to hear of the mixed messaging you're receiving. Our Customer Experience team will reach out to you soon so they may investigate the matter and get a final answer for you as soon as possible. ~L.V
We're sorry to hear of the mixed messaging you're receiving. Our Customer Experience team will reach out to you soon so they may investigate the matter and get a final answer for you as soon as possible. ~L.V
Flight Centre South Africa's reply23 Sept 2025, 19:00
Official
Thank you for reaching out to us, Rebecca.
We're sorry to hear of the mixed messaging you're receiving. Our Customer Experience team will reach out to you soon so they may investigate the matter and get a final answer for you as soon as possible. ~L.V
We're sorry to hear of the mixed messaging you're receiving. Our Customer Experience team will reach out to you soon so they may investigate the matter and get a final answer for you as soon as possible. ~L.V
Flight Centre South Africa's replyOfficial
29 Sept 2025, 16:48 Dear Rebecca.C,
Thank you for your patience. As it is now Monday, I’d like to update you that we have escalated this matter with our supplier and are in active contact with both our land support team and the hotel.
We will provide you with written proof of your hotel booking as soon as it is made available to us and will keep you updated on any developments without delay.
Kind regards ~C.M
Flight Centre South Africa's reply29 Sept 2025, 16:48
Official
Dear Rebecca.C,
Thank you for your patience. As it is now Monday, I’d like to update you that we have escalated this matter with our supplier and are in active contact with both our land support team and the hotel.
We will provide you with written proof of your hotel booking as soon as it is made available to us and will keep you updated on any developments without delay.
Kind regards ~C.M
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persiangirl P's updateReviewer Update
01 Oct 2025, 14:49Totally unimpressed. Nobody is providing any updates via email, nobody called me yesterday to update me. I have no hotel on Qatar and you have R 63,000 of MY money.
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persiangirl P's update01 Oct 2025, 14:49
Reviewer Update
Totally unimpressed. Nobody is providing any updates via email, nobody called me yesterday to update me. I have no hotel on Qatar and you have R 63,000 of MY money.
Flight Centre South Africa's replyOfficial
01 Oct 2025, 14:55 Dear Rebecca.
Thank you for your email.
We acknowledge your deadline of Friday, the 3rd of October, and will ensure that we provide the required confirmation as well as the relevant supplier reference number for the booking.
Kindest regards - C.M
Flight Centre South Africa's reply01 Oct 2025, 14:55
Official
Dear Rebecca.
Thank you for your email.
We acknowledge your deadline of Friday, the 3rd of October, and will ensure that we provide the required confirmation as well as the relevant supplier reference number for the booking.
Kindest regards - C.M
Flight Centre South Africa's replyOfficial
06 Oct 2025, 11:11 Dear Rebecca C,
Kindly note that your hotel booking confirmation was provided to you last Friday. I’m also pleased to inform you that the payment issue has since been resolved.
Thank you so much for your patience and understanding while we worked to sort everything out.
Warm regards ~ C.M
Flight Centre South Africa's reply06 Oct 2025, 11:11
Official
Dear Rebecca C,
Kindly note that your hotel booking confirmation was provided to you last Friday. I’m also pleased to inform you that the payment issue has since been resolved.
Thank you so much for your patience and understanding while we worked to sort everything out.
Warm regards ~ C.M