BS
Brigitte Sierra-Petrick
1 reviews | Active since Mar 2023
08 Jan 2024, 13:39
Over priced !!!!
I won a R15k voucher with Flight Centre, I made us of it now in Dec, only to find out that they have more than a 50% handling/admin fee on the booking.
We are a bit horrified that the room we in at Pezula rate is R2900 per night (hot tub suite) and we paid through Flight Centre R6564 for the same room.
I work in sales so I know Flight Centre take a handling fee but 50% ?????
We are deeply disappointed- we could’ve easily stayed a couple more nights! This has left a really poor taste in our mouths, and i will be sure to not recommend Flight centre EVER!
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Flight Centre South Africa's replyOfficial
08 Jan 2024, 13:48Dear Brigitte Sierra-Petrick,
Thank you for taking the time to raise your concerns with us and we sincerely apologise that you've been disappointed. The feedback you have provided is of great concern as we only charge a maximum of 10% in accordance with standard industry practices.
We want to get to the bottom of this for you and provide you with feedback. Please expect direct communication from our Customer Experience team.
~A.C
Thank you for taking the time to raise your concerns with us and we sincerely apologise that you've been disappointed. The feedback you have provided is of great concern as we only charge a maximum of 10% in accordance with standard industry practices.
We want to get to the bottom of this for you and provide you with feedback. Please expect direct communication from our Customer Experience team.
~A.C
Flight Centre South Africa's reply08 Jan 2024, 13:48
Official
Dear Brigitte Sierra-Petrick,
Thank you for taking the time to raise your concerns with us and we sincerely apologise that you've been disappointed. The feedback you have provided is of great concern as we only charge a maximum of 10% in accordance with standard industry practices.
We want to get to the bottom of this for you and provide you with feedback. Please expect direct communication from our Customer Experience team.
~A.C
Thank you for taking the time to raise your concerns with us and we sincerely apologise that you've been disappointed. The feedback you have provided is of great concern as we only charge a maximum of 10% in accordance with standard industry practices.
We want to get to the bottom of this for you and provide you with feedback. Please expect direct communication from our Customer Experience team.
~A.C