1 reviews | Active since Oct 2014
Outstanding refund for Mauritius air tickets - waiting more than 5 months for the refund of my air tickets and still no joy! Terrible customer service! Also their T" & C's indicate they can deduct R3000 pp per ticket - **************** for flights cancell
I have had a very bad experience at Flight Centre Gateway. I booked flights to Mauritius in August of 2021. We cancelled the flights in November 2021 due to Covid. I have to date after 5 months still not received the refund for my air tickets to the value of R25000. The service at this travel agent is appalling, in particular Kershena Khanayhi who is unresponsive to requests for updates or information regarding the status of the refund. They just don't care about their customers. I would avoid dealing with this travel agent at all costs. In addition, they have indicated that they can charge up to R3000 for service fees per person. How is it possible to lose R3000 off a ticket that cost R12500 for a trip that was cancelled due to Covid. Air Mauritius have indicated that they will not be deducting any cancellation and service fees from the cost of the ticket yet Flight Centre T's and C's sais they can do that. This is extremely unfair and amounts to ****************!
Thank you for taking the time to raise your concerns with us. We understand that it is frustrating waiting on your refund and we would never intentionally place our customers in this position. Our Customer Experience team will get in touch with you directly to get to the bottom of your concerns around the fees as well as the refund turnaround time.
~A.C
Thank you for taking the time to raise your concerns with us. We understand that it is frustrating waiting on your refund and we would never intentionally place our customers in this position. Our Customer Experience team will get in touch with you directly to get to the bottom of your concerns around the fees as well as the refund turnaround time.
~A.C
Our records indicate your refund was submitted to the airline on the 11th of February 2022. As per the service level agreement between Flight Centre and the airlines, we confirm refunds take a minimum of 12-weeks to be returned to Flight Centre.
Our records indicate your refund was submitted to the airline on the 11th of February 2022. As per the service level agreement between Flight Centre and the airlines, we confirm refunds take a minimum of 12-weeks to be returned to Flight Centre.