AH
Anneke H
1 reviews | Active since Feb 2013
01 Apr 2022, 09:51
Online refund team totally useless
On 20 March the online department received my refund back from Emirates, i contacted them and yaseen and mogomotsi couldn't pick up any refund, John and Jaime both confirmed that the refund was there.
On monday 27 march John from the Sandton branch even sent them a screen shot of the proof i have sent numerous emails try to contact but no one bothers to answer the phone or reply to my email. I assume i will habe to wait another 12 weeks for my refund that is totally unacceptable.
The communication by the online team is non exciting.
Helpful (0)
Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
01 Apr 2022, 11:29Dear Anneke H
We are truly sorry to learn that your experience with our Online team has not been a seamless experience. We would never want your experience to be one of frustration. Our Customer Experience team will be looking into this for you and will be in touch directly.
~E.M.
We are truly sorry to learn that your experience with our Online team has not been a seamless experience. We would never want your experience to be one of frustration. Our Customer Experience team will be looking into this for you and will be in touch directly.
~E.M.
Flight Centre South Africa's reply01 Apr 2022, 11:29
Official
Dear Anneke H
We are truly sorry to learn that your experience with our Online team has not been a seamless experience. We would never want your experience to be one of frustration. Our Customer Experience team will be looking into this for you and will be in touch directly.
~E.M.
We are truly sorry to learn that your experience with our Online team has not been a seamless experience. We would never want your experience to be one of frustration. Our Customer Experience team will be looking into this for you and will be in touch directly.
~E.M.
Flight Centre South Africa's replyOfficial
08 Apr 2022, 12:23Dear Anneke
Thank you for affording us the opportunity to look into your concerns and assist you. We can confirm that following the receipt of all the requested supporting documentation, our Online team has successfully assisted with resolving this matter. We sincerely apologise for any inconvenience you may have experienced.
~L.M
Thank you for affording us the opportunity to look into your concerns and assist you. We can confirm that following the receipt of all the requested supporting documentation, our Online team has successfully assisted with resolving this matter. We sincerely apologise for any inconvenience you may have experienced.
~L.M
Flight Centre South Africa's reply08 Apr 2022, 12:23
Official
Dear Anneke
Thank you for affording us the opportunity to look into your concerns and assist you. We can confirm that following the receipt of all the requested supporting documentation, our Online team has successfully assisted with resolving this matter. We sincerely apologise for any inconvenience you may have experienced.
~L.M
Thank you for affording us the opportunity to look into your concerns and assist you. We can confirm that following the receipt of all the requested supporting documentation, our Online team has successfully assisted with resolving this matter. We sincerely apologise for any inconvenience you may have experienced.
~L.M