Online fllight centre ******* pricing.

Item: Flight Centre South Africa
Rating: 1
Author: barry T

I used flight centre online to try and book 2 tickets to London. I searched and found the best price etc for me , then i pay only for thrm take my money then say fold out i did this at several price increments everytime you refresh page. Last night i tried again and now it took my money again but did not reverse transaction. So i dont know if i got the booking or it is sold out. Emailed then and tried to phonenno reaponse. Absolute poor poor service.

Helpful (0)

Replies (3)

Flight Centre South Africa's replyOfficial

14 Jun 2022, 16:06

Dear Barry T,

Thank you for taking the time to raise your concerns with us and to provide us with feedback on your experience booking on our website. We are truly sorry for your experience and would like to get to the bottom of what went wrong with the transactions on our website. Please expect communication from our Customer Experience team directly.

~A.C

Flight Centre South Africa's reply14 Jun 2022, 16:06

Official

barry T's updateReviewer Update

14 Jun 2022, 19:24

Still no proper response to resolve my matter. Bery dissatisfied. ☹☹☹

barry T's update14 Jun 2022, 19:24

Reviewer Update

Still no proper response to resolve my matter. Bery dissatisfied. ☹☹☹

Flight Centre South Africa's replyOfficial

14 Jun 2022, 20:17

We have it on record that a customer experience expert has already reached out to you and escalated your matter to the senior leadership of our online booking department. We ask for your patience as we investigate the matter and rectify it. ~C.M

Flight Centre South Africa's reply14 Jun 2022, 20:17

Official