1 reviews | Active since Jan 2021
Online booking - disgusting service!
Booked flights on Qatar on the Flight Centre online site- had to cancel them on 26th February due to COVID issues.How is it possible to still be waiting for my refund-you inform me it can take up to 12 weeks?? How much longer? To try and get through on their phone is an absolute nightmare- waiting times of 15min and then the call just drops? Flights that I have booked direct with the airline and have had to cancel were reimbursed in 3 weeks so why the big difference in waiting time? After REPEATED calls to them and promises of someone getting back to me …..am still waiting?Shoddy inefficient service from a so called reputable company- will definitely not be recommending them.At least keep your customers informed if you would like our repeat business.I have phoned the airline and they have confirmed the refund was made to Flight Centre so why are they sitting on my refund and how many other passengers refunds?
We are saddened by reading about your experience and sincerely apologise. We would never want our customers to feel this way and would appreciate the opportunity to look into this and assist. Our Customer Experience team will reach out to you directly to further escalate and investigate the matter. Please expect communication from the team.
~A.C
We are saddened by reading about your experience and sincerely apologise. We would never want our customers to feel this way and would appreciate the opportunity to look into this and assist. Our Customer Experience team will reach out to you directly to further escalate and investigate the matter. Please expect communication from the team.
~A.C