AS
Alicia S
1 reviews | Active since Aug 2020
16 Sept 2021, 10:02
Ongoing frustrastion, waiting 4 months, still no refund
Awaits a refund for a ticket that was cancelled by them for 4 months now. No one is communicating with me, I need to send emails continuously to check ip on the progress and all I get is, " refund in progress". This is pathetic service, after all they the ones that made the mistake and costed me money and time....
Helpful (0)
Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
16 Sept 2021, 10:46Dear Alicia S
We are truly sorry to learn of your frustrating experience and we thank you for taking the time to share your concerns with us. Our Customer Experience team will be in touch directly to gather more information regarding the error referenced and to ensure no stone is left unturned in the assistance offered to you.
~E.M.
We are truly sorry to learn of your frustrating experience and we thank you for taking the time to share your concerns with us. Our Customer Experience team will be in touch directly to gather more information regarding the error referenced and to ensure no stone is left unturned in the assistance offered to you.
~E.M.
Flight Centre South Africa's reply16 Sept 2021, 10:46
Official
Dear Alicia S
We are truly sorry to learn of your frustrating experience and we thank you for taking the time to share your concerns with us. Our Customer Experience team will be in touch directly to gather more information regarding the error referenced and to ensure no stone is left unturned in the assistance offered to you.
~E.M.
We are truly sorry to learn of your frustrating experience and we thank you for taking the time to share your concerns with us. Our Customer Experience team will be in touch directly to gather more information regarding the error referenced and to ensure no stone is left unturned in the assistance offered to you.
~E.M.
Flight Centre South Africa's replyOfficial
21 Sept 2021, 09:47Dear Alicia S
Thank you once again for allowing us the chance the look into your concerns. We can share, in line with the feedback provided, that the airline has been experiencing delays in processing refunds.
Since your concerns had been raised with them, we can share that we received the necessary approval for the refund and remain available to finalise the refund as soon as it reflects in our account.
Thank you sincerely for the chance to provide clarity and to assist.
~E.M.
Thank you once again for allowing us the chance the look into your concerns. We can share, in line with the feedback provided, that the airline has been experiencing delays in processing refunds.
Since your concerns had been raised with them, we can share that we received the necessary approval for the refund and remain available to finalise the refund as soon as it reflects in our account.
Thank you sincerely for the chance to provide clarity and to assist.
~E.M.
Flight Centre South Africa's reply21 Sept 2021, 09:47
Official
Dear Alicia S
Thank you once again for allowing us the chance the look into your concerns. We can share, in line with the feedback provided, that the airline has been experiencing delays in processing refunds.
Since your concerns had been raised with them, we can share that we received the necessary approval for the refund and remain available to finalise the refund as soon as it reflects in our account.
Thank you sincerely for the chance to provide clarity and to assist.
~E.M.
Thank you once again for allowing us the chance the look into your concerns. We can share, in line with the feedback provided, that the airline has been experiencing delays in processing refunds.
Since your concerns had been raised with them, we can share that we received the necessary approval for the refund and remain available to finalise the refund as soon as it reflects in our account.
Thank you sincerely for the chance to provide clarity and to assist.
~E.M.