Once they have your money, they are not worried about you in time of need.2G

Item: Flight Centre South Africa
Rating: 1
Author: Louis J

Again, if it could be it would be -100 stars.

Why do we, the people on the street use a place like Flight Centre foor bookings? Just incase something goes wrong, they will be there to back you. Well, if that is your motivation, di not use them. They do not have your back when things go wrong. We booked flights from JHB to SYD through Flight Centre as a end of school gift for our daughter who just finised highschool. The airline messed up and the flight was cancled, which happens. So we turned to fFlight Centre for answers and the way forward, with our daughter stranded at the airport 1200km away from us. Their answers were sorry, we can not help, nothing we can do. Even top management, those sitting in the very big offices with fancy prefixes like CEO, answers the same, sorry, nothing we can do.

Helpful (0)

Replies (4)

Flight Centre South Africa's replyOfficial

09 Dec 2025, 12:03

Dear Louis.

Thank you for sharing your experience. We sincerely apologize for the frustration caused. Please be assured that your complaint has been escalated to our Customer Experience Team, and they will be in touch with you directly to address your concerns.

We appreciate your patience and the opportunity to resolve this matter. ~C.M

Flight Centre South Africa's reply09 Dec 2025, 12:03

Official

Dear Louis.

We appreciate your patience and the opportunity to resolve this matter. ~C.M

Louis J's updateReviewer Update

09 Dec 2025, 12:07

The same customer care from Flight Centre that told me the flight is confirmed to depart after i told the lady more than 3 times that my daugter is already booked into the hotel because the flight was cancled? The same custimer care that also eventualy told me that there is nothing they can do for me?

Louis J's update09 Dec 2025, 12:07

Reviewer Update

Flight Centre South Africa's replyOfficial

09 Dec 2025, 12:16

Dear Louis,

Thank you for your feedback. We would like to clarify that the team you were in communication with was our Online Support Team and not the Customer Experience Team.

We understand your frustration and sincerely apologize for the confusion and the inconvenience caused. A Customer Experience team member will be looking into the matter as promised. ~C.M

Flight Centre South Africa's reply09 Dec 2025, 12:16