BD
Bruno D
1 reviews | Active since Mar 2019
21 Apr 2020, 14:33
Not Yet a complaint but rather a question for anyone out there to assist in this query
Good afternoon, i need your advise please regarding a vacation to Zanzibar that is meant to take place on the 12th of May, now due to lockdown we understand that is unlikely to happen but now the problem is we are unable to cancel as we stand to loose R1500 as cancellation fee.The service provider has since gave us till November to select another travel date and also taking into consideration that we might need to pay extra depending on the dates we choose to travel.Currently the vacation fees have been paid in full as of February 2020, my problem is i dont see why we should pay more for a different travel date where as the package we took has already been paid in full and why must we be given a time frame to travel and still be liable to pay R1500 should we decide to cancel this vacation...around November we prepare our kids for the final exams and might not be possible to travel
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Replies (5)0
Replies (5)
Flight Centre South Africa's replyOfficial
21 Apr 2020, 14:55Dear Bruno D
Thank you for bringing this matter to our attention. We would appreciate the opportunity to look into this matter for you and to provide some clarity around the supplier terms & conditions during this challenging time. Please share your booking reference with us or email us at *** with more detail on your booking.
~Kim
Thank you for bringing this matter to our attention. We would appreciate the opportunity to look into this matter for you and to provide some clarity around the supplier terms & conditions during this challenging time. Please share your booking reference with us or email us at *** with more detail on your booking.
~Kim
Flight Centre South Africa's reply21 Apr 2020, 14:55
Official
Dear Bruno D
Thank you for bringing this matter to our attention. We would appreciate the opportunity to look into this matter for you and to provide some clarity around the supplier terms & conditions during this challenging time. Please share your booking reference with us or email us at *** with more detail on your booking.
~Kim
Thank you for bringing this matter to our attention. We would appreciate the opportunity to look into this matter for you and to provide some clarity around the supplier terms & conditions during this challenging time. Please share your booking reference with us or email us at *** with more detail on your booking.
~Kim
BD
Bruno D's updateReviewer Update
21 Apr 2020, 15:13Hi Nadia Kruger has all our details...bookings done by my wife Katleho Damon and her email address is ***,
I really dont think it will be fair a travel duration given to us as we all dont know when travel will be opened in our country or any other countries people may want to travel too as it stands we are definately no making our May travel, as it is our company is retrenching staff i may be next and to loose money will be a very huge impact to my family, so if this does not work for us as per the package we paid for in full then it is only fair that Flight Center takes the knock not people bringing business to you, already there are thousands of complaints for the very same issue that people are experiencing with responses from your business and lack of refunds, now who will ever want to work with you when things go back to normality? you guys should consider long term.
Take care and keep safe will await your response
I really dont think it will be fair a travel duration given to us as we all dont know when travel will be opened in our country or any other countries people may want to travel too as it stands we are definately no making our May travel, as it is our company is retrenching staff i may be next and to loose money will be a very huge impact to my family, so if this does not work for us as per the package we paid for in full then it is only fair that Flight Center takes the knock not people bringing business to you, already there are thousands of complaints for the very same issue that people are experiencing with responses from your business and lack of refunds, now who will ever want to work with you when things go back to normality? you guys should consider long term.
Take care and keep safe will await your response
BD
Bruno D's update21 Apr 2020, 15:13
Reviewer Update
Hi Nadia Kruger has all our details...bookings done by my wife Katleho Damon and her email address is ***,
I really dont think it will be fair a travel duration given to us as we all dont know when travel will be opened in our country or any other countries people may want to travel too as it stands we are definately no making our May travel, as it is our company is retrenching staff i may be next and to loose money will be a very huge impact to my family, so if this does not work for us as per the package we paid for in full then it is only fair that Flight Center takes the knock not people bringing business to you, already there are thousands of complaints for the very same issue that people are experiencing with responses from your business and lack of refunds, now who will ever want to work with you when things go back to normality? you guys should consider long term.
Take care and keep safe will await your response
I really dont think it will be fair a travel duration given to us as we all dont know when travel will be opened in our country or any other countries people may want to travel too as it stands we are definately no making our May travel, as it is our company is retrenching staff i may be next and to loose money will be a very huge impact to my family, so if this does not work for us as per the package we paid for in full then it is only fair that Flight Center takes the knock not people bringing business to you, already there are thousands of complaints for the very same issue that people are experiencing with responses from your business and lack of refunds, now who will ever want to work with you when things go back to normality? you guys should consider long term.
Take care and keep safe will await your response
Flight Centre South Africa's replyOfficial
21 Apr 2020, 15:31Dear Bruno D
Thank you for sharing more detail. One of our Customer Experience team will be in touch with you directly.
~Kim
Thank you for sharing more detail. One of our Customer Experience team will be in touch with you directly.
~Kim
Flight Centre South Africa's reply21 Apr 2020, 15:31
Official
Dear Bruno D
Thank you for sharing more detail. One of our Customer Experience team will be in touch with you directly.
~Kim
Thank you for sharing more detail. One of our Customer Experience team will be in touch with you directly.
~Kim
BD
Bruno D's updateReviewer Update
21 Apr 2020, 15:53thank you Kim
BD
Bruno D's update21 Apr 2020, 15:53
Reviewer Update
thank you Kim
Flight Centre South Africa's replyOfficial
28 Apr 2020, 17:29Dear Bruno D
We confirm that this query has been resolved. Please feel free to reach out to us should you require any additional information or assistance.
~Kim
We confirm that this query has been resolved. Please feel free to reach out to us should you require any additional information or assistance.
~Kim
Flight Centre South Africa's reply28 Apr 2020, 17:29
Official
Dear Bruno D
We confirm that this query has been resolved. Please feel free to reach out to us should you require any additional information or assistance.
~Kim
We confirm that this query has been resolved. Please feel free to reach out to us should you require any additional information or assistance.
~Kim