DM
Deborah M
1 reviews | Active since Feb 2020
22 Jul 2022, 06:34
Not happy
They miss lead their customers, they want to charge me 2700 over and above my ticket to rebook as penilty charges because I had Covid and could use my ticket after I paid 750 rand to change my ticket because of Covid restrictions in December 2021, now I must pay this money of 2700 if I want to use this ticket before 24 September or lose my full ticket payment of 2950 what a ripe off
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Replies (2)
Flight Centre South Africa's replyOfficial
22 Jul 2022, 07:37Dear Deborah M,
Thank you for taking the time to raise your feedback with us. Date change fees are charged by the airline and in order for us to assist with changing your ticket, we would always need to follow the rules of the airline. Your dissatisfaction has been noted and a Customer Experience Expert will be in touch with you to further assist.
~A.C
Thank you for taking the time to raise your feedback with us. Date change fees are charged by the airline and in order for us to assist with changing your ticket, we would always need to follow the rules of the airline. Your dissatisfaction has been noted and a Customer Experience Expert will be in touch with you to further assist.
~A.C
Flight Centre South Africa's reply22 Jul 2022, 07:37
Official
Dear Deborah M,
Thank you for taking the time to raise your feedback with us. Date change fees are charged by the airline and in order for us to assist with changing your ticket, we would always need to follow the rules of the airline. Your dissatisfaction has been noted and a Customer Experience Expert will be in touch with you to further assist.
~A.C
Thank you for taking the time to raise your feedback with us. Date change fees are charged by the airline and in order for us to assist with changing your ticket, we would always need to follow the rules of the airline. Your dissatisfaction has been noted and a Customer Experience Expert will be in touch with you to further assist.
~A.C
Flight Centre South Africa's replyOfficial
25 Jul 2022, 14:54 Dear Deborah
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to look into the matter. Our records indicate that the free change on your trip was utilized when making the change to your travel. The amount paid was R750.00 for the difference in fare and R300.00 for the service fee. The date of elected travel is the 23rd of September.
Considering this change, all subsequent changes will incur a penalty, including any difference in fares and taxes plus a R300.00 service fee.
We further confirm that your travel is retained for the 23rd of September and note that your ticket is non-refundable.
We trust that the above will clarify any concerns you have and we regret any inconvenience you have experienced in this regard.
Kind Regards ~T.M
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to look into the matter. Our records indicate that the free change on your trip was utilized when making the change to your travel. The amount paid was R750.00 for the difference in fare and R300.00 for the service fee. The date of elected travel is the 23rd of September.
Considering this change, all subsequent changes will incur a penalty, including any difference in fares and taxes plus a R300.00 service fee.
We further confirm that your travel is retained for the 23rd of September and note that your ticket is non-refundable.
We trust that the above will clarify any concerns you have and we regret any inconvenience you have experienced in this regard.
Kind Regards ~T.M
Flight Centre South Africa's reply25 Jul 2022, 14:54
Official
Dear Deborah
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to look into the matter. Our records indicate that the free change on your trip was utilized when making the change to your travel. The amount paid was R750.00 for the difference in fare and R300.00 for the service fee. The date of elected travel is the 23rd of September.
Considering this change, all subsequent changes will incur a penalty, including any difference in fares and taxes plus a R300.00 service fee.
We further confirm that your travel is retained for the 23rd of September and note that your ticket is non-refundable.
We trust that the above will clarify any concerns you have and we regret any inconvenience you have experienced in this regard.
Kind Regards ~T.M
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to look into the matter. Our records indicate that the free change on your trip was utilized when making the change to your travel. The amount paid was R750.00 for the difference in fare and R300.00 for the service fee. The date of elected travel is the 23rd of September.
Considering this change, all subsequent changes will incur a penalty, including any difference in fares and taxes plus a R300.00 service fee.
We further confirm that your travel is retained for the 23rd of September and note that your ticket is non-refundable.
We trust that the above will clarify any concerns you have and we regret any inconvenience you have experienced in this regard.
Kind Regards ~T.M