Non existent customer service.

I went in to your Lakeside mall branch on the 3 May and saw Levy Kokoane I told him my options for my trip and he contacted someone on the phone it was taking long and the queue was building up behind me, he then asked for my details and promised he would get back to me before the close of business, to date I have not heard a word back from Levy.

So after not hearing back from Levy I decided I would go back to Zoe Thring as she was very helpful last year when we went to Poland. After going to Farrarmere and being told she had been transferred to mall of the south I emailed Zoe on 4 May and I received an out of office reply stating she would be back on 8 May.

I was expecting a reply to my email but figured she's busy I left it till 10 May to follow up, after calling Zoe she said she had received my email and was on the verge of sending a reply but promised she would get back to me before the close of business and again to date I have not heard a word.

Are the staff overworked at Flight Centre or is there just a common disregard for customer service? What more do I need to do from my side to book a holiday? Going forward I will just contact Pentravel or Thompsons rather and hope that they treat their customers with a sense of urgency.