1 reviews | Active since Jan 2014
Nobody can help Flight Center customers
I booked my flights online with Flight Center. My Emirates itinerary has changed. I received the email from Emirates, not Flight Centre ( they didn’t bother to let me know). I call Emirates to find out why my flight is now hours longer - they cannot help me as I booked via Flight Center. I call Flight Center, it is out of business hours, but they have provided me with an emergency number for travelers traveling within 24 hours. Great, I am traveling in the next 11 hours, so I call. The number doesn’t even ring! Tried over and over and I can’t get through! Why bother giving customers this number *** for emergencies when it doesn’t work! I am now stuck, Emirates won’t help and Flight Center isn’t available! My flight is in a few hours!! Terrible service!
Thank you for letting us know about the experience you have had. We are terribly sorry that you have not been able to reach us through the emergency number provided. It would never be our intention to cause undue frustration and will be looking into this matter for you. Our Customer Experience team will get in contact with you to assist.
~A.C
Thank you for letting us know about the experience you have had. We are terribly sorry that you have not been able to reach us through the emergency number provided. It would never be our intention to cause undue frustration and will be looking into this matter for you. Our Customer Experience team will get in contact with you to assist.
~A.C
Thank you very much for reaching out to us and for giving us the opportunity to look into the matter.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the level of service you have experienced we assure you that this is not the level of service we aspire to.
Unfortunately, our Online Support team is inundated and we regret that they could not get to your request sooner. We do, however, fully understand your frustration regarding the wait time for assistance and confirm that the relevant stakeholders have been made aware of your concerns.
~A.C
Thank you very much for reaching out to us and for giving us the opportunity to look into the matter.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the level of service you have experienced we assure you that this is not the level of service we aspire to.
Unfortunately, our Online Support team is inundated and we regret that they could not get to your request sooner. We do, however, fully understand your frustration regarding the wait time for assistance and confirm that the relevant stakeholders have been made aware of your concerns.
~A.C