CS
Carel S
1 reviews | Active since Aug 2015
27 Apr 2020, 08:34
No Support or Communication
Trying to communicate with Flight Centre is like talking to a wall, they don’t provide any assistance , any feedback and don’t response to email , I received emails that my flights have been canceled form the airline, I cant make any changes directly with the airline as they refer me to the travel agent , aka Flight Centre , Flight Centre is missing in action and don’t provide any advice or support & information to what to do , the way business is treating their client now will determine if they will still be and have businesses after all of this is over, I don’t think Flight Centre will be one of the business surviving this , they leave as out hanging , don’t be surprise of we do the same to you after this,
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Replies (4)
Flight Centre South Africa's replyOfficial
27 Apr 2020, 09:30Dear Carel L
We regret that you have had a frustrating experience and assure you that we remain available 24/7 to our customers. Travel Experts are working remotely during this time as a result of the nationwide lockdown and after hours emergency numbers are listed on all voicemail facilities for both our online team and retail teams.
Please provide us with your booking reference as well as the name of the store or Travel Expert who assisted you and we will ensure that you are assisted with your booking. We will also investigate why you have not been able to reach us.
We are deeply sorry for failing you as we have remained committed to our customers during this time. We would appreciate the opportunity to get to the bottom of this for you.
~Kim
We regret that you have had a frustrating experience and assure you that we remain available 24/7 to our customers. Travel Experts are working remotely during this time as a result of the nationwide lockdown and after hours emergency numbers are listed on all voicemail facilities for both our online team and retail teams.
Please provide us with your booking reference as well as the name of the store or Travel Expert who assisted you and we will ensure that you are assisted with your booking. We will also investigate why you have not been able to reach us.
We are deeply sorry for failing you as we have remained committed to our customers during this time. We would appreciate the opportunity to get to the bottom of this for you.
~Kim
Flight Centre South Africa's reply27 Apr 2020, 09:30
Official
Dear Carel L
We regret that you have had a frustrating experience and assure you that we remain available 24/7 to our customers. Travel Experts are working remotely during this time as a result of the nationwide lockdown and after hours emergency numbers are listed on all voicemail facilities for both our online team and retail teams.
Please provide us with your booking reference as well as the name of the store or Travel Expert who assisted you and we will ensure that you are assisted with your booking. We will also investigate why you have not been able to reach us.
We are deeply sorry for failing you as we have remained committed to our customers during this time. We would appreciate the opportunity to get to the bottom of this for you.
~Kim
We regret that you have had a frustrating experience and assure you that we remain available 24/7 to our customers. Travel Experts are working remotely during this time as a result of the nationwide lockdown and after hours emergency numbers are listed on all voicemail facilities for both our online team and retail teams.
Please provide us with your booking reference as well as the name of the store or Travel Expert who assisted you and we will ensure that you are assisted with your booking. We will also investigate why you have not been able to reach us.
We are deeply sorry for failing you as we have remained committed to our customers during this time. We would appreciate the opportunity to get to the bottom of this for you.
~Kim
Flight Centre South Africa's replyOfficial
27 Apr 2020, 10:25Dear Carel
Thank you. We are in receipt of your update as well as your email to our Customer Experience team. A Travel Expert will be in touch with you shortly. We apologise once again for the inconvenience experienced.
~Kim
Thank you. We are in receipt of your update as well as your email to our Customer Experience team. A Travel Expert will be in touch with you shortly. We apologise once again for the inconvenience experienced.
~Kim
Flight Centre South Africa's reply27 Apr 2020, 10:25
Official
Dear Carel
Thank you. We are in receipt of your update as well as your email to our Customer Experience team. A Travel Expert will be in touch with you shortly. We apologise once again for the inconvenience experienced.
~Kim
Thank you. We are in receipt of your update as well as your email to our Customer Experience team. A Travel Expert will be in touch with you shortly. We apologise once again for the inconvenience experienced.
~Kim
Flight Centre South Africa's replyOfficial
27 Apr 2020, 11:43Dear Carel
We confirm that this matter has now been resolved and apologise once again for the inconvenience experienced. Please do let us know if there is anything else that we can assist with.
Until we travel again...stay safe.
~Kim
We confirm that this matter has now been resolved and apologise once again for the inconvenience experienced. Please do let us know if there is anything else that we can assist with.
Until we travel again...stay safe.
~Kim
Flight Centre South Africa's reply27 Apr 2020, 11:43
Official
Dear Carel
We confirm that this matter has now been resolved and apologise once again for the inconvenience experienced. Please do let us know if there is anything else that we can assist with.
Until we travel again...stay safe.
~Kim
We confirm that this matter has now been resolved and apologise once again for the inconvenience experienced. Please do let us know if there is anything else that we can assist with.
Until we travel again...stay safe.
~Kim
CS
Carel S's updateReviewer Update
27 Apr 2020, 12:05Thank you Kim , and thank you Jennifer Hare for the assistance to resolved the matter , wishing i dealt with you form the beginning and then all of this would have been unnecessary , ,, Until we travel again :)
CS
Carel S's update27 Apr 2020, 12:05
Reviewer Update
Thank you Kim , and thank you Jennifer Hare for the assistance to resolved the matter , wishing i dealt with you form the beginning and then all of this would have been unnecessary , ,, Until we travel again :)