JW
John W
1 reviews | Active since Jul 2011
05 Mar 2019, 14:38
No service whatsoever
Last week I went online and requested a simple quote from Flight Centre, for a return flight to Cape Town later this month.
It is now Tuesday afternoon, and I still have not received this quote. Or any meaningful response from Flight Centre, who promised me early this morning that they were looking into the matter.
Don't waste your time. Book direct through Mango, Cheap Flights, or ANYONE EXCEPT Flight Centre.
Helpful (0)
Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
05 Mar 2019, 15:03Dear John
Thank you for reaching out to us. We can understand that you are frustrated and would never want our customer journey to be one of frustration.
Our Customer Care department had been in contact with you to ensure you were assisted with your travel requirements and had put an expert in contact to assist; however you had regrettably declined any further assistance with your travel arrangements.
As committed, our Customer Care department are investigating your concerns and will revert with feedback as soon as have gotten to the bottom of your concerns.
~ E.M.
Thank you for reaching out to us. We can understand that you are frustrated and would never want our customer journey to be one of frustration.
Our Customer Care department had been in contact with you to ensure you were assisted with your travel requirements and had put an expert in contact to assist; however you had regrettably declined any further assistance with your travel arrangements.
As committed, our Customer Care department are investigating your concerns and will revert with feedback as soon as have gotten to the bottom of your concerns.
~ E.M.
Flight Centre South Africa's reply05 Mar 2019, 15:03
Official
Dear John
Thank you for reaching out to us. We can understand that you are frustrated and would never want our customer journey to be one of frustration.
Our Customer Care department had been in contact with you to ensure you were assisted with your travel requirements and had put an expert in contact to assist; however you had regrettably declined any further assistance with your travel arrangements.
As committed, our Customer Care department are investigating your concerns and will revert with feedback as soon as have gotten to the bottom of your concerns.
~ E.M.
Thank you for reaching out to us. We can understand that you are frustrated and would never want our customer journey to be one of frustration.
Our Customer Care department had been in contact with you to ensure you were assisted with your travel requirements and had put an expert in contact to assist; however you had regrettably declined any further assistance with your travel arrangements.
As committed, our Customer Care department are investigating your concerns and will revert with feedback as soon as have gotten to the bottom of your concerns.
~ E.M.
Flight Centre South Africa's replyOfficial
07 Mar 2019, 06:12Dear John
Thank you for allowing us the time to work through your concerns, we greatly appreciate your patience.
We always strive to create a positive customer experience and truly regret that this was not your experience. Your business means a lot to us and we want to ensure you've had a good experience with Flight Centre and would appreciate the opportunity to regain your faith.
We trust that the gesture extended will be seen as a genuine attempt to remedy the inconvenience experienced.
~ E.M.
Thank you for allowing us the time to work through your concerns, we greatly appreciate your patience.
We always strive to create a positive customer experience and truly regret that this was not your experience. Your business means a lot to us and we want to ensure you've had a good experience with Flight Centre and would appreciate the opportunity to regain your faith.
We trust that the gesture extended will be seen as a genuine attempt to remedy the inconvenience experienced.
~ E.M.
Flight Centre South Africa's reply07 Mar 2019, 06:12
Official
Dear John
Thank you for allowing us the time to work through your concerns, we greatly appreciate your patience.
We always strive to create a positive customer experience and truly regret that this was not your experience. Your business means a lot to us and we want to ensure you've had a good experience with Flight Centre and would appreciate the opportunity to regain your faith.
We trust that the gesture extended will be seen as a genuine attempt to remedy the inconvenience experienced.
~ E.M.
Thank you for allowing us the time to work through your concerns, we greatly appreciate your patience.
We always strive to create a positive customer experience and truly regret that this was not your experience. Your business means a lot to us and we want to ensure you've had a good experience with Flight Centre and would appreciate the opportunity to regain your faith.
We trust that the gesture extended will be seen as a genuine attempt to remedy the inconvenience experienced.
~ E.M.