GK
Glyn K
1 reviews | Active since Dec 2017
28 Apr 2023, 15:55
NO SERVICE !!!!! USELESS
I receive an email co thing a las vefad deal. Twice I called spoke to a likelihood and a Precious and 10 days later no-one has responded. I also sent 3 email enquiries which I confirmed .. no response !!!! How ridiculous I'd this company ????
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Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
28 Apr 2023, 16:03Dear Glyn, thank you for taking the time to raise your concerns and provide feedback on this platform. We've taken note of your concerns about the lack of response to your enquiries and will raise this for you immediately. We sincerely apologise for this and can assure you that your feedback will be submitted to the relevant stakeholders. ~ L.V
Flight Centre South Africa's reply28 Apr 2023, 16:03
Official
Dear Glyn, thank you for taking the time to raise your concerns and provide feedback on this platform. We've taken note of your concerns about the lack of response to your enquiries and will raise this for you immediately. We sincerely apologise for this and can assure you that your feedback will be submitted to the relevant stakeholders. ~ L.V
Flight Centre South Africa's replyOfficial
03 May 2023, 11:52Good day Glyn,
Thank you for your correspondence directed to Flight Centre Customer Experience and for allowing us the opportunity to investigate the matter.
We genuinely care about delivering amazing travel experiences and regret that your interaction with our travel experts has not been a favourable one and a reflection of same. On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced.
Your feedback in this regard has been noted and as we would never want our customers to be unduly inconvenienced, we have taken this as a training opportunity to ensure all our consultants are providing feedback to our valued customers in a timeously manner.
We trust this clarifies the matter and would like to thank you, once again, for your feedback. It is only through feedback such as your own that we can evaluate our level of service to ensure that we are offering the best possible experience to our customers.
Please do not hesitate to contact us again should you require further assistance as we remain at your disposal.
~L.T.M
We genuinely care about delivering amazing travel experiences and regret that your interaction with our travel experts has not been a favourable one and a reflection of same. On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced.
Your feedback in this regard has been noted and as we would never want our customers to be unduly inconvenienced, we have taken this as a training opportunity to ensure all our consultants are providing feedback to our valued customers in a timeously manner.
We trust this clarifies the matter and would like to thank you, once again, for your feedback. It is only through feedback such as your own that we can evaluate our level of service to ensure that we are offering the best possible experience to our customers.
Please do not hesitate to contact us again should you require further assistance as we remain at your disposal.
~L.T.M
Flight Centre South Africa's reply03 May 2023, 11:52
Official
Good day Glyn,
Thank you for your correspondence directed to Flight Centre Customer Experience and for allowing us the opportunity to investigate the matter.
We genuinely care about delivering amazing travel experiences and regret that your interaction with our travel experts has not been a favourable one and a reflection of same. On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced.
Your feedback in this regard has been noted and as we would never want our customers to be unduly inconvenienced, we have taken this as a training opportunity to ensure all our consultants are providing feedback to our valued customers in a timeously manner.
We trust this clarifies the matter and would like to thank you, once again, for your feedback. It is only through feedback such as your own that we can evaluate our level of service to ensure that we are offering the best possible experience to our customers.
Please do not hesitate to contact us again should you require further assistance as we remain at your disposal.
~L.T.M
We genuinely care about delivering amazing travel experiences and regret that your interaction with our travel experts has not been a favourable one and a reflection of same. On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced.
Your feedback in this regard has been noted and as we would never want our customers to be unduly inconvenienced, we have taken this as a training opportunity to ensure all our consultants are providing feedback to our valued customers in a timeously manner.
We trust this clarifies the matter and would like to thank you, once again, for your feedback. It is only through feedback such as your own that we can evaluate our level of service to ensure that we are offering the best possible experience to our customers.
Please do not hesitate to contact us again should you require further assistance as we remain at your disposal.
~L.T.M