DO
Derick O
1 reviews | Active since Mar 2018
05 Feb 2020, 07:53
No service from Flight Centre Clearwater mall.
Went there to get a quotation on a cruise, made a mistake as it was Sunday and although they are open, the temp working there can not do any quotes. So she took down all the details and promised that some one will get back to us. 1 WEEK later nobody had contacted us so we decided to go again, this time on a Saturday, this time there were travel agents there(and the temp lady that couldn't help us, but did recognise us and confirmed she handed the request to an agent) they apologised and made us give them all the details again, promising that they would get back to us first thing on Monday, it is now Wednesday and still no reply. DOESN'T look like they want our business! Way to go Flight Centre.
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Replies (2)
Flight Centre South Africa's replyOfficial
05 Feb 2020, 08:26Dear Derick,
We regret that you have had a negative experience and would like to get to the bottom of the matter for you. We would appreciate the opportunity to investigate this matter to understand what has transpired. Kindly provide us with more information by emailing customerATfctg.co.za.
~S.Z
We regret that you have had a negative experience and would like to get to the bottom of the matter for you. We would appreciate the opportunity to investigate this matter to understand what has transpired. Kindly provide us with more information by emailing customerATfctg.co.za.
~S.Z
Flight Centre South Africa's reply05 Feb 2020, 08:26
Official
Dear Derick,
We regret that you have had a negative experience and would like to get to the bottom of the matter for you. We would appreciate the opportunity to investigate this matter to understand what has transpired. Kindly provide us with more information by emailing customerATfctg.co.za.
~S.Z
We regret that you have had a negative experience and would like to get to the bottom of the matter for you. We would appreciate the opportunity to investigate this matter to understand what has transpired. Kindly provide us with more information by emailing customerATfctg.co.za.
~S.Z
Flight Centre South Africa's replyOfficial
05 Feb 2020, 13:46Dear Derick,
We can confirm that our Customer Experience team has been in touch and quotations presented. We again wish to apologise for the delay in quotations being presented and the matter has been addressed.
~S.Z
We can confirm that our Customer Experience team has been in touch and quotations presented. We again wish to apologise for the delay in quotations being presented and the matter has been addressed.
~S.Z
Flight Centre South Africa's reply05 Feb 2020, 13:46
Official
Dear Derick,
We can confirm that our Customer Experience team has been in touch and quotations presented. We again wish to apologise for the delay in quotations being presented and the matter has been addressed.
~S.Z
We can confirm that our Customer Experience team has been in touch and quotations presented. We again wish to apologise for the delay in quotations being presented and the matter has been addressed.
~S.Z