No response from Flight Centre

I have had a bad experience now 3 times with Flight Centre. I visited the branch as e-mails go unanswered and phone message never returned. The last incident was on the morning of the 16th of Jan, I visited a branch and discussed a cruise in June and the flights before and after the cruise. I was promised by the agent that he will send me a quotation and itinerary by that afternoon or early the morning of the 17th. The afternoon of the 17th I left a message for the agent but to date no response. The way prices are loaded , you would expect better service. Maybe independent travel agents are the way to go,