JY
John Y
1 reviews | Active since Jul 2018
05 Dec 2019, 01:14
No response from email, no confirmation, no refund
I have tried to book online with flight centre on the last Friday 29/Nov and after payment, it showed some error messages and said refund. I tried it again and same error message and also money was out. So now I have double payment that I did not even get any confirmation or anything. No one responded through emails. I don't even know if you gonna refund the money anymore.
Helpful (0)
Replies (10)0
Replies (10)
Flight Centre South Africa's replyOfficial
05 Dec 2019, 05:29Dear John Y
The experience you have shared is definitely not what we want for our customers and we want to ensure we're offering you the assistance to have the matter finalised.
We will be in contact with our Online team to get to the bottom of this and one of our Customer Experience experts will reach out to you directly.
~E.M.
The experience you have shared is definitely not what we want for our customers and we want to ensure we're offering you the assistance to have the matter finalised.
We will be in contact with our Online team to get to the bottom of this and one of our Customer Experience experts will reach out to you directly.
~E.M.
Flight Centre South Africa's reply05 Dec 2019, 05:29
Official
Dear John Y
The experience you have shared is definitely not what we want for our customers and we want to ensure we're offering you the assistance to have the matter finalised.
We will be in contact with our Online team to get to the bottom of this and one of our Customer Experience experts will reach out to you directly.
~E.M.
The experience you have shared is definitely not what we want for our customers and we want to ensure we're offering you the assistance to have the matter finalised.
We will be in contact with our Online team to get to the bottom of this and one of our Customer Experience experts will reach out to you directly.
~E.M.
Flight Centre South Africa's replyOfficial
05 Dec 2019, 09:53Dear John Y
We have reached out to our Online department and would require some further clarity on the attempted reservation.
If you can kindly provide us with further information on ***or alternatively on ***.
~E.M.
We have reached out to our Online department and would require some further clarity on the attempted reservation.
If you can kindly provide us with further information on ***or alternatively on ***.
~E.M.
Flight Centre South Africa's reply05 Dec 2019, 09:53
Official
Dear John Y
We have reached out to our Online department and would require some further clarity on the attempted reservation.
If you can kindly provide us with further information on ***or alternatively on ***.
~E.M.
We have reached out to our Online department and would require some further clarity on the attempted reservation.
If you can kindly provide us with further information on ***or alternatively on ***.
~E.M.
JY
John Y's updateReviewer Update
05 Dec 2019, 12:30I cannot see your contact details that you just gave me. I hope we communicate through email, is there any email
JY
John Y's update05 Dec 2019, 12:30
Reviewer Update
I cannot see your contact details that you just gave me. I hope we communicate through email, is there any email
Flight Centre South Africa's replyOfficial
05 Dec 2019, 12:54Dear John Y
Regrettably, it seems the contact information is not generating through within the response. We want to ensure we assist you with your concerns if you wish you can complete the details of your concerns on the Flight Centre website under the Customer Experience contact section.
As soon as we have more information and your full details we will be in touch as a matter of urgency.
~E.M.
Regrettably, it seems the contact information is not generating through within the response. We want to ensure we assist you with your concerns if you wish you can complete the details of your concerns on the Flight Centre website under the Customer Experience contact section.
As soon as we have more information and your full details we will be in touch as a matter of urgency.
~E.M.
Flight Centre South Africa's reply05 Dec 2019, 12:54
Official
Dear John Y
Regrettably, it seems the contact information is not generating through within the response. We want to ensure we assist you with your concerns if you wish you can complete the details of your concerns on the Flight Centre website under the Customer Experience contact section.
As soon as we have more information and your full details we will be in touch as a matter of urgency.
~E.M.
Regrettably, it seems the contact information is not generating through within the response. We want to ensure we assist you with your concerns if you wish you can complete the details of your concerns on the Flight Centre website under the Customer Experience contact section.
As soon as we have more information and your full details we will be in touch as a matter of urgency.
~E.M.
JY
John Y's updateReviewer Update
18 Dec 2019, 11:41Hi I got following email from you on 7th Dec and I still haven't got refunded.
"Good day Mr Yoon
Thank you for your email
Please accept my apology for the error, we have refunded the funds back to your card, this may take 3-7 working days to reflect.
ThanksBusiONLINE TEAM
Flight Centre Travel Group
"
I asked when the refund would be done yesterday, but no reply and refund yet
"Good day Mr Yoon
Thank you for your email
Please accept my apology for the error, we have refunded the funds back to your card, this may take 3-7 working days to reflect.
ThanksBusiONLINE TEAM
Flight Centre Travel Group
"
I asked when the refund would be done yesterday, but no reply and refund yet
JY
John Y's update18 Dec 2019, 11:41
Reviewer Update
Hi I got following email from you on 7th Dec and I still haven't got refunded.
"Good day Mr Yoon
Thank you for your email
Please accept my apology for the error, we have refunded the funds back to your card, this may take 3-7 working days to reflect.
ThanksBusiONLINE TEAM
Flight Centre Travel Group
"
I asked when the refund would be done yesterday, but no reply and refund yet
"Good day Mr Yoon
Thank you for your email
Please accept my apology for the error, we have refunded the funds back to your card, this may take 3-7 working days to reflect.
ThanksBusiONLINE TEAM
Flight Centre Travel Group
"
I asked when the refund would be done yesterday, but no reply and refund yet
Flight Centre South Africa's replyOfficial
18 Dec 2019, 12:05Dear John Y
Thank you for reaching out to us and for the further information required. We will be in contact with our Online team to gain further clarity regarding your experience and concerns.
~E.M.
Thank you for reaching out to us and for the further information required. We will be in contact with our Online team to gain further clarity regarding your experience and concerns.
~E.M.
Flight Centre South Africa's reply18 Dec 2019, 12:05
Official
Dear John Y
Thank you for reaching out to us and for the further information required. We will be in contact with our Online team to gain further clarity regarding your experience and concerns.
~E.M.
Thank you for reaching out to us and for the further information required. We will be in contact with our Online team to gain further clarity regarding your experience and concerns.
~E.M.
JY
John Y's updateReviewer Update
19 Dec 2019, 11:27Do you have any update? Can you make someone to contact me for the matter? I really want the refund now
JY
John Y's update19 Dec 2019, 11:27
Reviewer Update
Do you have any update? Can you make someone to contact me for the matter? I really want the refund now
Flight Centre South Africa's replyOfficial
19 Dec 2019, 11:49Dear John Y
Thank you for reaching out. We confirm that the refund has been processed to your account and should reflect within 3-7 working days. We truly understand that this has been a frustrating experience and deeply regret that we have failed to deliver the experience we pride ourselves on.
We take your feedback very seriously and have taken the opportunity to review your customer experience and how we could have done things differently, with the relevant team and senior management.
Our Customer Experience team remains at your disposal.
~E.M.
Thank you for reaching out. We confirm that the refund has been processed to your account and should reflect within 3-7 working days. We truly understand that this has been a frustrating experience and deeply regret that we have failed to deliver the experience we pride ourselves on.
We take your feedback very seriously and have taken the opportunity to review your customer experience and how we could have done things differently, with the relevant team and senior management.
Our Customer Experience team remains at your disposal.
~E.M.
Flight Centre South Africa's reply19 Dec 2019, 11:49
Official
Dear John Y
Thank you for reaching out. We confirm that the refund has been processed to your account and should reflect within 3-7 working days. We truly understand that this has been a frustrating experience and deeply regret that we have failed to deliver the experience we pride ourselves on.
We take your feedback very seriously and have taken the opportunity to review your customer experience and how we could have done things differently, with the relevant team and senior management.
Our Customer Experience team remains at your disposal.
~E.M.
Thank you for reaching out. We confirm that the refund has been processed to your account and should reflect within 3-7 working days. We truly understand that this has been a frustrating experience and deeply regret that we have failed to deliver the experience we pride ourselves on.
We take your feedback very seriously and have taken the opportunity to review your customer experience and how we could have done things differently, with the relevant team and senior management.
Our Customer Experience team remains at your disposal.
~E.M.
JY
John Y's updateReviewer Update
19 Dec 2019, 14:31Are you saying I should wait another 3-7 working days? Can you give names of the people who can take responsibility for this matter? I want to be guaranteed that will be refunded in the time you specified. There is no guarantee you would say differently even after 3-7 working days later from now. I already waited for 8 working days since your last email and you say now I gotta wait for another 3-7 working days. So you could say it would be refunded within 3-7 working days again after 7 days from now.
JY
John Y's update19 Dec 2019, 14:31
Reviewer Update
Are you saying I should wait another 3-7 working days? Can you give names of the people who can take responsibility for this matter? I want to be guaranteed that will be refunded in the time you specified. There is no guarantee you would say differently even after 3-7 working days later from now. I already waited for 8 working days since your last email and you say now I gotta wait for another 3-7 working days. So you could say it would be refunded within 3-7 working days again after 7 days from now.
Flight Centre South Africa's replyOfficial
20 Dec 2019, 12:31Dear John Y
Thank you for your further response. We confirm our Customer Experience team have been in contact with you directly this morning. We appreciate the time you have taken to share your experience and extend our sincere apologies for the inconvenience you experienced.
~E.M.
Thank you for your further response. We confirm our Customer Experience team have been in contact with you directly this morning. We appreciate the time you have taken to share your experience and extend our sincere apologies for the inconvenience you experienced.
~E.M.
Flight Centre South Africa's reply20 Dec 2019, 12:31
Official
Dear John Y
Thank you for your further response. We confirm our Customer Experience team have been in contact with you directly this morning. We appreciate the time you have taken to share your experience and extend our sincere apologies for the inconvenience you experienced.
~E.M.
Thank you for your further response. We confirm our Customer Experience team have been in contact with you directly this morning. We appreciate the time you have taken to share your experience and extend our sincere apologies for the inconvenience you experienced.
~E.M.