AK
Anisia K

1 reviews | Active since Nov 2018

28 Nov 2018, 15:52

No responds and ignoring a customer!

I contacted a consultant at Flight centre travel group and explained to her that I want to get married in Mauritius and asked for all inclusive stay packages quotes and wedding packages. She sent me wedding packages for the hotel, but I have been waiting 2 weeks for a quote for me and my guests for allinclusive stay at a chosen hotel. I emailed her 3 days ago to ask how far she is and that I need to continue with planning of my wedding, but did not get any responds.... Honestly dont think she will ever get back to me. I sent her all the details of my wedding and did everything on my part. I am very disapointed in the manner and urgency she handled my query. If this is way Flight centre handles their customers I will never refere anybody to them. Extremely disapointing!!!!!!!!

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Replies (2)
Flight Centre South Africa
Flight Centre South Africa's reply28 Nov 2018, 16:23
Official
Dear Anisia 

Thank you for sharing your experience with us. We are mindful that you want seamless experience for your special day and would like to apologise if this has not been your journey. 

We will be in touch with you directly to assist. 

Kind Regards
~E.M. 
Flight Centre South Africa
Flight Centre South Africa's reply03 Dec 2018, 09:35
Official
Dear Anisia

Thank you for affording our Customer Care team the opportunity to get in touch with you. We hope that the quotation since provided as well as the gesture to meet with you has been well received. We would love to play a part in your wedding arrangements and look forward to being your travel retailer of choice during this every exciting time. 

~K.T