No reply so they can charge higher packages

I heard bad reviews about slow response from Flight Centre so that customers can lose the special deals advertised.Then customer follows up a few days later to be told that special deals are all sold but we must tell them what our budget is and they will put together a different package. Sadly the package is always 30 to even 45 percent more than the specials.My wife has experienced this at least 3 times at Benmore flight centre.I am disappointed as I told to book the Paris package in December.The agent dragged her heels with no feedback and when. My wife goes back to her few days later not impressed with no feedback and the agent tells her sorry that special is sold out.This is the second time she lost out on deals this year due to slowater agent response.Very unhappy with this ****mish behaviour.Naresh ********** 231