1 reviews | Active since Oct 2014
No Refund on Ticket cancelled 2 months in Advance
<p class="MsoNormal">My husband was traveling to New Zealand and he was stopped and send back the same day and we still don’t know for what reason he was send back, we immediately went to Flight centre in Paarl and explained what happened and they told us they will send it in for a refund that was on 28 January 2016. I emailed and asked Tina the Manager at the Paarl Branch weekly and asked about the refund she only rep**** "she will get back to me', every time. On 1 April 2016 she rep**** "it takes 12 weeks for a refund". I mailed her on 04 May 2016 to ask how far is this refund and why is it taking so long and she just rep**** <span style="font-size: 9.5pt; font-family: Arial, sans-serif; color: #222222; background-color: white; background-position: initial; background-repeat: initial;">“Thank you for your mail, sorry for the wait, just got word of my refunds department that the airline has rejected the refund. </span>She is just emailed them to get the reason what it rejected for." I am still looking for a explanation and why we did not get a refund on a ticket my husband did not use. He did not even see New Zealand and they must refund him the return ticket. I am really disappointed in Flight centre and there assistance was bad and really un acceptable, the return ticket was almost R19000. I would like to know why the refund was rejected because we did not receive any information on why it was rejected.</p>