N
Noxolo
1 reviews | Active since Jul 2021
30 Oct 2024, 10:45
No refund on my booking
I called in time to cancel a booking I had made but I was told I couldn't get a refund on my booking . I was devastated that I had lost so much money .
Helpful (0)
Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
30 Oct 2024, 10:50Dear Noxolo,
Thank you for taking the time to raise your concerns with us. Unfortunately, once a booking is made and finalised generally the fare rules will come into effect and at times these are non-refundable. We however would like to review the circumstances and provide feedback.
Please expect direct communication from our Customer Experience team.
~A.D
Thank you for taking the time to raise your concerns with us. Unfortunately, once a booking is made and finalised generally the fare rules will come into effect and at times these are non-refundable. We however would like to review the circumstances and provide feedback.
Please expect direct communication from our Customer Experience team.
~A.D
Flight Centre South Africa's reply30 Oct 2024, 10:50
Official
Dear Noxolo,
Thank you for taking the time to raise your concerns with us. Unfortunately, once a booking is made and finalised generally the fare rules will come into effect and at times these are non-refundable. We however would like to review the circumstances and provide feedback.
Please expect direct communication from our Customer Experience team.
~A.D
Thank you for taking the time to raise your concerns with us. Unfortunately, once a booking is made and finalised generally the fare rules will come into effect and at times these are non-refundable. We however would like to review the circumstances and provide feedback.
Please expect direct communication from our Customer Experience team.
~A.D
Flight Centre South Africa's replyOfficial
31 Oct 2024, 14:40Good day Noxolo
Thank you for reaching out to the Customer Experience team and giving us the opportunity to review your concerns. We have carefully reviewed the documentation related to your booking made through our online platform.
Our records confirm that your ticket was issued on October 22, 2024, and we received your cancellation request on October 25, 2024. We are mindful the booking conditions of your ticket at the time of purchase stipulate that it is non-refundable.
Please note that all refunds are subject to the cancellation policy of the respective third-party service provider. We have requested a refund waiver from the airline on your behalf through our Online Support team; however, the airline has declined this request in accordance with the ticket’s terms and conditions.
Thank you for allowing us to assist and trust you will find the above in order.
Kind Regards - T.M
Thank you for reaching out to the Customer Experience team and giving us the opportunity to review your concerns. We have carefully reviewed the documentation related to your booking made through our online platform.
Our records confirm that your ticket was issued on October 22, 2024, and we received your cancellation request on October 25, 2024. We are mindful the booking conditions of your ticket at the time of purchase stipulate that it is non-refundable.
Please note that all refunds are subject to the cancellation policy of the respective third-party service provider. We have requested a refund waiver from the airline on your behalf through our Online Support team; however, the airline has declined this request in accordance with the ticket’s terms and conditions.
Thank you for allowing us to assist and trust you will find the above in order.
Kind Regards - T.M
Flight Centre South Africa's reply31 Oct 2024, 14:40
Official
Good day Noxolo
Thank you for reaching out to the Customer Experience team and giving us the opportunity to review your concerns. We have carefully reviewed the documentation related to your booking made through our online platform.
Our records confirm that your ticket was issued on October 22, 2024, and we received your cancellation request on October 25, 2024. We are mindful the booking conditions of your ticket at the time of purchase stipulate that it is non-refundable.
Please note that all refunds are subject to the cancellation policy of the respective third-party service provider. We have requested a refund waiver from the airline on your behalf through our Online Support team; however, the airline has declined this request in accordance with the ticket’s terms and conditions.
Thank you for allowing us to assist and trust you will find the above in order.
Kind Regards - T.M
Thank you for reaching out to the Customer Experience team and giving us the opportunity to review your concerns. We have carefully reviewed the documentation related to your booking made through our online platform.
Our records confirm that your ticket was issued on October 22, 2024, and we received your cancellation request on October 25, 2024. We are mindful the booking conditions of your ticket at the time of purchase stipulate that it is non-refundable.
Please note that all refunds are subject to the cancellation policy of the respective third-party service provider. We have requested a refund waiver from the airline on your behalf through our Online Support team; however, the airline has declined this request in accordance with the ticket’s terms and conditions.
Thank you for allowing us to assist and trust you will find the above in order.
Kind Regards - T.M