AR
Alicia R
1 reviews | Active since Sept 2014
19 Apr 2022, 12:05
No refund from a 2019 booking
We had booked a cruise via Flight Centre/ Cruiseabout back in November 2019 for travel in July 2020 and paid a deposit in USD. Due to Covid, all travel was stopped and we were assured that the cruise provider (Celestyal Cruises) would issue a future credit voucher and a refund would be issued if not used by December 2021. To date, I have been following up on our refund (now nearly 5 months overdue) with no success. I had even requested that a Flight Centre voucher be issued so that each traveller could use toward another trip however, no response to date. Extremely disappointed at the service received considering this was booked 2,5 years ago.
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Flight Centre South Africa's replyOfficial
19 Apr 2022, 12:27Dear Alicia R,
Thank you for sharing your concerns with us here. We would never want our customers to feel this way and would appreciate the opportunity to get to the bottom of what went wrong. A Customer Experience Expert will get in touch with you directly to further assist.
~R.N.
Thank you for sharing your concerns with us here. We would never want our customers to feel this way and would appreciate the opportunity to get to the bottom of what went wrong. A Customer Experience Expert will get in touch with you directly to further assist.
~R.N.
Flight Centre South Africa's reply19 Apr 2022, 12:27
Official
Dear Alicia R,
Thank you for sharing your concerns with us here. We would never want our customers to feel this way and would appreciate the opportunity to get to the bottom of what went wrong. A Customer Experience Expert will get in touch with you directly to further assist.
~R.N.
Thank you for sharing your concerns with us here. We would never want our customers to feel this way and would appreciate the opportunity to get to the bottom of what went wrong. A Customer Experience Expert will get in touch with you directly to further assist.
~R.N.