NO REFUND for PNR: Q8OJ5A

We booked flights through Flight centre from SA to US in October to fly out on Qatar airways on 27 November 2021. Flight was cancelled on the morning of traveling due to Omnicron. We were told refund would take 12 weeks. This is the 5th of March still NO refund!!! When will I get my refund of R44 000? On 10 Dec 2021 - Via email Tamara Radloff advised refund application would be submitted to Qatar? Was it submitted? This business lacks customer care!!!