SD
Steven D
1 reviews | Active since Aug 2018
26 Feb 2020, 16:41
No one to assist with flight booking
How many days does it take to make a flight booking?
Helpful (0)
Replies (5)0
Replies (5)
Flight Centre South Africa's replyOfficial
26 Feb 2020, 19:02Dear Steven
Thank you for reaching out and advising on what we understand we understand is a very frustrating experience. We would never want our customer experience to be one of inconvenience and we would greatly appreciate the opportunity to get to the bottom of your concerns.
If you can kindly furnish us with more information by completing our feedback form available on the Flight Centre website by clicking on Contact - Customer Experience - Submit you feedback here (link) or email us on *** we will look into the matter for you.
~S.Z
Thank you for reaching out and advising on what we understand we understand is a very frustrating experience. We would never want our customer experience to be one of inconvenience and we would greatly appreciate the opportunity to get to the bottom of your concerns.
If you can kindly furnish us with more information by completing our feedback form available on the Flight Centre website by clicking on Contact - Customer Experience - Submit you feedback here (link) or email us on *** we will look into the matter for you.
~S.Z
Flight Centre South Africa's reply26 Feb 2020, 19:02
Official
Dear Steven
Thank you for reaching out and advising on what we understand we understand is a very frustrating experience. We would never want our customer experience to be one of inconvenience and we would greatly appreciate the opportunity to get to the bottom of your concerns.
If you can kindly furnish us with more information by completing our feedback form available on the Flight Centre website by clicking on Contact - Customer Experience - Submit you feedback here (link) or email us on *** we will look into the matter for you.
~S.Z
Thank you for reaching out and advising on what we understand we understand is a very frustrating experience. We would never want our customer experience to be one of inconvenience and we would greatly appreciate the opportunity to get to the bottom of your concerns.
If you can kindly furnish us with more information by completing our feedback form available on the Flight Centre website by clicking on Contact - Customer Experience - Submit you feedback here (link) or email us on *** we will look into the matter for you.
~S.Z
SD
Steven D's updateReviewer Update
26 Feb 2020, 19:36i did a quote this morning and no one seems to care to finalize the payment process, i don't know maybe it is not important because i am using the voucher, i was hoping before the end of the day the booking should be finalized but i am here stressing if will go to my trip or not, here is the ref for a quote SKDGNJ done by Cameron Ghoos
SD
Steven D's update26 Feb 2020, 19:36
Reviewer Update
i did a quote this morning and no one seems to care to finalize the payment process, i don't know maybe it is not important because i am using the voucher, i was hoping before the end of the day the booking should be finalized but i am here stressing if will go to my trip or not, here is the ref for a quote SKDGNJ done by Cameron Ghoos
Flight Centre South Africa's replyOfficial
26 Feb 2020, 20:08Dear Steven
We can confirm that we have reached out to Cameron and can confirm that your seat is being held. Could you please kindly provide us with your email address in order for us to be able to finalise your booking first thing tomorrow morning. We will be giving you a call regarding your experience.
~S.Z
We can confirm that we have reached out to Cameron and can confirm that your seat is being held. Could you please kindly provide us with your email address in order for us to be able to finalise your booking first thing tomorrow morning. We will be giving you a call regarding your experience.
~S.Z
Flight Centre South Africa's reply26 Feb 2020, 20:08
Official
Dear Steven
We can confirm that we have reached out to Cameron and can confirm that your seat is being held. Could you please kindly provide us with your email address in order for us to be able to finalise your booking first thing tomorrow morning. We will be giving you a call regarding your experience.
~S.Z
We can confirm that we have reached out to Cameron and can confirm that your seat is being held. Could you please kindly provide us with your email address in order for us to be able to finalise your booking first thing tomorrow morning. We will be giving you a call regarding your experience.
~S.Z
SD
Steven D's updateReviewer Update
27 Feb 2020, 09:22***
SD
Steven D's update27 Feb 2020, 09:22
Reviewer Update
***
Flight Centre South Africa's replyOfficial
27 Feb 2020, 16:12Dear Steven
We can confirm that one of our Customer Experience Experts has been in touch and your booking has been finalised. We are always available to assist but the onus to confirm the travel arrangements after quotes are presented would always remain on the customer. We sincerely apologise for any miscommunication in this regard.
Thank you for your support and we look forward to assisting you again. Wishing you safe travels.
~S.Z
We can confirm that one of our Customer Experience Experts has been in touch and your booking has been finalised. We are always available to assist but the onus to confirm the travel arrangements after quotes are presented would always remain on the customer. We sincerely apologise for any miscommunication in this regard.
Thank you for your support and we look forward to assisting you again. Wishing you safe travels.
~S.Z
Flight Centre South Africa's reply27 Feb 2020, 16:12
Official
Dear Steven
We can confirm that one of our Customer Experience Experts has been in touch and your booking has been finalised. We are always available to assist but the onus to confirm the travel arrangements after quotes are presented would always remain on the customer. We sincerely apologise for any miscommunication in this regard.
Thank you for your support and we look forward to assisting you again. Wishing you safe travels.
~S.Z
We can confirm that one of our Customer Experience Experts has been in touch and your booking has been finalised. We are always available to assist but the onus to confirm the travel arrangements after quotes are presented would always remain on the customer. We sincerely apologise for any miscommunication in this regard.
Thank you for your support and we look forward to assisting you again. Wishing you safe travels.
~S.Z