Item: Flight Centre South Africa
Rating: 1
Author: Gladys N

Flight Centre South Africa's replyOfficial

09 Sept 2021, 19:57

Dear Gladys N

We understand the frustration in having to wait for a refund and regret that you are in this position. When you make payment to Flight Centre for your booking, we transfer your money to a 3rd party supplier, who is the provider of your travel service. We are unfortunately not in a position to refund money that we no longer have on file. Refund delays are unfortunately common within the current climate and we continue to advocate for faster turnaround times with suppliers.

We would like to ensure that all is in order with your refund application however, and would appreciate the opportunity to get in touch with you. A member from our Customer Experience team will contact you tomorrow.

We appreciate you bringing this to our attention. Let's see where we can solve this problem for you.

~K.T

Flight Centre South Africa's reply09 Sept 2021, 19:57

Official

Dear Gladys N

We understand the frustration in having to wait for a refund and regret that you are in this position. When you make payment to Flight Centre for your booking, we transfer your money to a 3rd party supplier, who is the provider of your travel service. We are unfortunately not in a position to refund money that we no longer have on file. Refund delays are unfortunately common within the current climate and we continue to advocate for faster turnaround times with suppliers.

We would like to ensure that all is in order with your refund application however, and would appreciate the opportunity to get in touch with you. A member from our Customer Experience team will contact you tomorrow.

We appreciate you bringing this to our attention. Let's see where we can solve this problem for you.

~K.T

GN

Gladys N's updateReviewer Update

09 Sept 2021, 20:35

Thanks for your reply, but Qatar airways says it takes 7 business days to refund if I bought my tickets with credit card and 20 business days if you paid with cash, cheque or another form of payment.

I paid with a credit card, I want to know why do I need to wait for 14 weeks for flight centre to refund MY MONEY BACK?

GN

Gladys N's update09 Sept 2021, 20:35

Reviewer Update

Thanks for your reply, but Qatar airways says it takes 7 business days to refund if I bought my tickets with credit card and 20 business days if you paid with cash, cheque or another form of payment.

I paid with a credit card, I want to know why do I need to wait for 14 weeks for flight centre to refund MY MONEY BACK?

Flight Centre South Africa's replyOfficial

10 Sept 2021, 07:21

Dear Gladys

Thank you for your additional feedback. A Customer Experience Expert will be in touch with you today to look into all of your concerns and provide feedback.
~A.C

Flight Centre South Africa's reply10 Sept 2021, 07:21

Official

Dear Gladys

Thank you for your additional feedback. A Customer Experience Expert will be in touch with you today to look into all of your concerns and provide feedback.
~A.C

Flight Centre South Africa's replyOfficial

13 Sept 2021, 09:26

Dear Gladys

Thank you for affording us the opportunity to look into your concerns. A customer experience expert has been in contact with you to discuss the matter and conveyed feedback to you which you have found satisfactory. We remain at your disposal should you require further assistance.

~LTM

Flight Centre South Africa's reply13 Sept 2021, 09:26

Official

Dear Gladys

Thank you for affording us the opportunity to look into your concerns. A customer experience expert has been in contact with you to discuss the matter and conveyed feedback to you which you have found satisfactory. We remain at your disposal should you require further assistance.

~LTM

GN

Gladys N's updateReviewer Update

20 Sept 2021, 18:30

Hello, yes a customer expert has been in contact with me thanks, but I'm still waiting for my refund as soon as its in my account, I'll come back with a better review.

GN

Gladys N's update20 Sept 2021, 18:30

Reviewer Update

Hello, yes a customer expert has been in contact with me thanks, but I'm still waiting for my refund as soon as its in my account, I'll come back with a better review.

Flight Centre South Africa's replyOfficial

20 Sept 2021, 20:51

Dear Gladys

Thank you for your patience. Our Customer Experience expert who assisted you will be in touch with you to keep you updated until the matter is finalised and we hope to restore your faith once again in our company.

~LTM

Flight Centre South Africa's reply20 Sept 2021, 20:51

Official

Dear Gladys

Thank you for your patience. Our Customer Experience expert who assisted you will be in touch with you to keep you updated until the matter is finalised and we hope to restore your faith once again in our company.

~LTM

No more